Operator Service Specialist 1

Loma Linda • Loma Linda, CA

5d • $25 - $26

About The Position

The Operator Service Specialist 1 serves patients, staff, and business partners by providing operator and paging assistance. This role answers a high volume of incoming telephone calls and transfers callers to the appropriate resource. It also pages on-call resources and Emergency Response teams, including Code Blue, Rapid Response, and Trauma teams. The position works in a high-volume call center and provides excellent customer service. Other duties may be assigned as needed.

Loma Linda University Health is a Seventh-day Adventist, faith- and values-based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities. The organization's mission is to continue the teaching and healing ministry of Jesus Christ, and its core values are compassion, excellence, humility, integrity, justice, teamwork, and wholeness.

Requirements

• A minimum of one year of call center or customer service experience with heavy phone volume is preferred.
• Ability to operate a computer and answer telephones efficiently.
• Ability to read, write legibly, and speak English with professional quality.
• Ability to use the computer, printer, and software programs necessary for the position, such as Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to communicate positively, effectively, and professionally; collaborate; accept direction; and remain calm and courteous under pressure.
• Ability to communicate effectively in English in person, in writing, and on the telephone.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, problem solve, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary; hear sufficiently for general conversation and workplace sounds; and see adequately to read computer screens and required written documents.
• Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.
• No licensure or certification is required.

Nice To Haves

• Previous operator or call center experience in a healthcare setting is preferred.
• Speaking Spanish is preferred.

Responsibilities

• Answer a high volume of incoming telephone calls and transfer callers to the appropriate resource.
• Page on-call resources and Emergency Response teams, including Code Blue, Rapid Response, and Trauma teams.
• Provide operator and paging assistance to patients, staff, and business partners.
• Provide excellent customer service in a high-volume call center.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed