Operator/Scheduler
Siouxland Community Health Careers•Sioux City, IA
•Onsite
About The Position
The Operator/Scheduler is a full-time position responsible for managing incoming phone calls, directing them appropriately, and utilizing the Practice Management System to inform patients of appointment information. This role involves documenting patient calls in the EMR, communicating effectively with medical staff, and assisting patients with necessary intake forms, including demographic, medical history, and financial verification. Siouxland Community Health Center is committed to equal employment opportunities and prohibits discrimination.
Requirements
- Minimum of high school diploma or GED equivalent.
- Basic Computer skills
- Previous phone experience a plus.
Nice To Haves
- Electronic Medical / Health Records (EMR) experience
- Bilingual Spanish preferred.
Responsibilities
- Answer and direct incoming phone calls and use overhead paging system.
- Access Practice Management System to inform patients of appointment information.
- Formulate phone notes from patient calls in EMR.
- Works directly with medical staff to ensure accurate communication and understanding between patient and staff.
- Assists patients in completing all necessary intake forms at initial visit, including but not limited to, demographic and medical history and financial verification.
Benefits
- Equal employment opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
