Service Operator/Scheduler

Team Ford Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

TEAM FORD LINCOLN is seeking an upbeat, welcoming, and encouraging Service Scheduler/Operator to join their team. This role requires outstanding customer service skills and the ability to thrive in a fast-paced environment. The position involves managing appointments, handling calls, and performing cashier/customer service duties. The company operates Monday-Friday from 7 am to 6 pm and Saturdays from 7 am to 5 pm. Additional tasks and cross-training opportunities will be provided as experience is gained. Applicants must be 18 years or older.

Requirements

Outstanding customer service skills
Ability to work in a fast-paced environment
Clear, cordial phone etiquette
Ability to work well in a busy high stress environment
Team player, while also being able to work independently
Great listening and problem-solving skills
Great at multitasking
Ability to self-start and complete tasks in a timely manner
Responsible, mature, and have a positive attitude
Prepared and on time, and have great attendance
Proficient with email and data entry
Good verbal and written communication
Good math skills
High School Diploma or Equivalent
Cashier Experience
Upbeat Attitude and Motivated

Nice To Haves

Microsoft Office skills are a plus
Automotive knowledge is a huge plus but not necessarily required

Responsibilities

Answering and scheduling appointments
Filtering calls and transferring to the correct department
Maintaining outstanding customer service as per Company standards
Processing Service and Sales guests accurately and efficiently
Cashiering operations
Greeting customers upon entrance into the cashier area
Maintaining clean and orderly cashier and waiting areas
Counting money in cash drawers
Ensuring all tenders balance at the end of the shift
Enrolling guests into loyalty programs, including purchases
Performing other tasks as necessary and assigned by management, which may at times include assisting in other departments