Operations #009

Delan Associates, Inc • Tallahassee, FL

1d

About The Position

Delan Associates is seeking candidates for upcoming Operations opportunities in the Tallahassee, Florida area. The posting lists several roles in the Operations job family, each with separate duties, qualifications, and job numbers. Applicants are asked to send a copy of their current resume and select the job number they are applying to.

Director, Data Center Operations (Job #2800): Responsible for the enterprise-wide effectiveness and efficiency of data center technology systems and networks and for maintaining high customer satisfaction. Leads technology migrations, evaluates processing performance, machine utilization, and reliability, and forecasts financial, physical, and human resource needs. Oversees network and data operations, business continuance, and restoration plans.

Manager, Computer Operations (Job #2810): Responsible for production, data control, operations, and operations support. Develops operational standards, procedures, and processes; manages support for new technologies and data center performance and reliability; defines and negotiates service level agreements; and oversees daily operations-center activities. Provides recommendations on business continuance and improvements to supported systems and processes.

Supervisor, Computer Operations (Job #2820): Supervises computer operations within the data center, including staff assignments and performance follow-up. Manages daily problem resolution and change management, production systems’ online response time, system availability, and performance metrics. Works with IT groups and users to ensure service objectives are met.

Computer Operator (Job #2830): Monitors multi-technology computing platforms, including midrange platforms, mainframes, and/or servers, to maintain a stable operating environment and maximize system utilization. Operates console systems and peripheral equipment, troubleshoots routine service issues, schedules production runs, performs system backups and disaster recovery tests, loads media and paper, and assists programmers and systems analysts with testing and debugging jobs.

Manager, Capacity Planning (Job #2840): Develops, manages, and forecasts capacity requirements based on business needs and IT infrastructure growth. Helps develop policies for efficient capacity use and ensures data recovery, maintenance, data integrity, and space requirements across platforms. Oversees capacity workload modeling and availability analysis, advises IT groups on resource needs for systems under development, and presents availability and trend analysis with recommendations to IT and business leaders.

Manager, Production Support (Job #2850): Manages daily Production Support group operations and develops policies and procedures covering operator training and development, data center scheduling, installation, restart, and recovery. Monitors and reports production outages and analyzes factors affecting availability and service levels. Interacts with IT and business unit personnel and requires in-depth knowledge of computer operations, monitoring and control, systems recovery, and production processing control.

Production Support Analyst (Job #2860): Manages and controls program and peripheral-equipment processing on mainframe and/or distributed systems to support service and system availability. Establishes production runs and ensures job control language, run documentation, and data files are available. Assists with job setup, identifies, escalates, and resolves problems, and communicates operations status to enable prompt response to service disruptions.

Requirements

• Director, Data Center Operations: Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Director, Data Center Operations: At least 10 years of IT and business industry work experience, including at least 3 years of leadership managing multiple large cross-functional teams or projects and influencing senior management and key stakeholders; experience in areas such as networking, database administration, computer operations, and production support.
• Manager, Computer Operations: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Manager, Computer Operations: At least 7 years of IT work experience, including managing teams responsible for production and operations support.
• Supervisor, Computer Operations: Associate’s or bachelor’s degree, or technical institute degree/certificate, in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Supervisor, Computer Operations: At least 5 years of IT work experience in computer operations, exposure to multi-platform environments, and experience leading teams and projects.
• Computer Operator: Associate’s or bachelor’s degree, or technical institute degree/certificate, in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Computer Operator: 0 to 1 year of IT work experience.
• Manager, Capacity Planning: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Manager, Capacity Planning: At least 7 years of IT work experience, including managing teams responsible for infrastructure or operations support in multi-platform environments.
• Manager, Production Support: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Manager, Production Support: At least 7 years of IT work experience, including managing teams responsible for production and operations support; in-depth knowledge of computer operations, monitoring and control, systems recovery, and production processing control.
• Production Support Analyst: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Production Support Analyst: At least 3 years of IT work experience in production and operations support.

Responsibilities

• Director, Data Center Operations: Lead enterprise-wide data center technology systems and network effectiveness, technology migrations, performance evaluation, resource forecasting, and network/data operations and continuity and restoration planning.
• Manager, Computer Operations: Develop and implement operations standards and procedures; manage technology support and data center performance and reliability; negotiate service level agreements; oversee daily operations-center activities; recommend business-continuity and operational improvements.
• Supervisor, Computer Operations: Assign and supervise staff work; follow up on performance; resolve daily problems and change-management issues; maintain system availability and online response time; prepare performance metrics; coordinate with IT groups and users to meet service objectives.
• Computer Operator: Monitor computing platforms and operating environments; operate consoles and peripheral equipment; troubleshoot routine service issues; schedule production runs; perform backups and disaster recovery tests; load tapes, disks, and paper; assist with program testing and debugging jobs.
• Manager, Capacity Planning: Forecast and manage capacity requirements; promote efficient use of capacity; ensure recovery, maintenance, data integrity, and space needs; oversee workload modeling and availability analysis; advise on resource requirements; present availability and trend analysis and recommendations.
• Manager, Production Support: Manage daily production support operations; develop policies and procedures for training, scheduling, installation, restart, and recovery; monitor and report outages; analyze availability and service-level factors; interact with IT and business personnel.
• Production Support Analyst: Control program and peripheral processing; establish production runs and ensure job control language, documentation, and data files are ready; assist with job setup; identify, escalate, and resolve problems; communicate operations status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level