Operations Work Lead Sr

PNC Bank•Cleveland, OH

14d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Work Lead Sr within PNC's AMG Operations organization, you will be based in Cleveland, OH. Operations Work Lead Sr must be in Cleveland or the Cleveland area. Operations Work Lead Sr MUST report to the Cleveland office at least once a week! WEEKLY IN-PERSON MEETINGS IN CLEVELAND ARE MANDATORY! Operations Work Lead Sr will be responsible for training and delegating work that comes for other team members. They will process some of the more difficult transactions, leading projects, working on system enhancements, testing, and leading any procedure changes. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelors
No Required Certification(s)
No Required License(s)
No Required or Preferred Language Assessments

Nice To Haves

Accountability
Ensure Compliance
People Management
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Coaching Others
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Solving
Process Management
Products and Services
Standard Operating Procedures

Responsibilities

Oversees operations workflow and assists team with executing complex transactions/processes.
Monitors and coordinates operations workflow and resolves escalated issues.
May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures.
Partners internally to identify, resolve, and provide guidance regarding escalations.
May interact with external customers and third parties in completing transactions or resolving escalated issues.
Coaches team members and provides applicable training.
Leads team huddles/meetings and/or continuous improvement sessions.
Provides input on team member performance and development.
Provides consultation and advice to internal and external customers.
Reviews existing processes and drives improvements/implementation.
Updates standard operating procedures.
Participates in and serves as subject matter resource for projects.
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
Participates in risk mitigation activities.
Verifies completeness and accuracy of procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.