SR Operations Team Lead
About The Position
The SR Operations Team Lead oversees the Operations team to ensure deadlines are met and tasks are executed and coordinated. The role identifies, analyzes, and resolves complex problems; ensures adherence to operating procedures; guides employees; handles exception requests; and refers more complex problems to a senior manager. It requires foundational operations knowledge and familiarity with a specific product line. In the Trade Support Manager function, the role oversees the Private Bank middle-office Trade Support team and provides ongoing training and guidance. It provides daily oversight of trading and operational support and ensures timely, accurate delivery and settlement of equity and fixed-income security transactions. The manager leads projects and initiatives to improve client service, mitigate risk, and create operational efficiencies, and regularly interacts with traders, portfolio managers, technology teams, control partners, and auditors.
Requirements
- At least 5 years of experience in investment operations supporting trade-related functions, or equivalent experience.
- Excellent judgment and decision-making skills.
- Collaborative mindset and ability to partner with others to address exceptions.
- Intellectual curiosity and desire to identify and implement innovation.
- Strong verbal and written communication skills.
- Extremely detail-oriented.
- Ability to work under pressure and balance multiple assignments.
- High standards of conduct and integrity.
- Career-oriented teammate seeking to grow within the organization.
- Solid understanding of fixed-income and equity investments, including options.
- Team player able to learn other tasks and operations.
Nice To Haves
- Technical competence in Trade Support best practices.
- Experience with Charles River, Bloomberg, OMGEO, CTM, Oasys, PACE, TradeWeb, or MarketAxess.
Responsibilities
- Serve as the daily escalation point for exceptions involving trading, custodian banks, brokers, and fund accounting.
- Oversee trade matching, affirmation, and delivery of security transactions to custodian banks and interested parties.
- Lead department initiatives and projects that enhance client service, improve straight-through processing, and reduce risk.
- Work with technology and business partners to develop business cases, secure funding, and implement solutions according to mutually agreed schedules.
- Develop positive relationships with internal and external contacts.
- Review and update department procedures and policies.
- Ensure Trade Support Service Level Agreements are met.
- Ensure compliance with applicable laws, rules, regulations, audit requirements, and compliance standards.
- Oversee the Operations team, coordinate tasks, ensure deadlines are met, and provide guidance to employees.
- Identify, analyze, and resolve complex operational problems; handle exception requests and refer more complex issues to a senior manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
