Operations Watch Specialist - Secret

Sunayu•JB Andrews, MD

3d•$78,000 - $98,000•Onsite

About The Position

The Operations Watch Specialist provides technical oversight and continuous monitoring of unclassified (NIPRNet) and classified (SIPRNet) networks as part of a 24/7/365 manned watch team. The position is based at Joint Base Andrews and works 6:00 a.m. to 2:30 p.m., Sunday through Thursday. The role supports communications and operational readiness for senior leaders and organizations including Headquarters Air Force, the Air Force District of Washington, the Office of the Secretary of Defense, the Joint Chiefs of Staff, and the National Military Command Center. The specialist monitors and manages Wide Area Network status, receives connectivity support calls, performs incident management and service restoration, and coordinates with long-haul carriers. The position supports proactive problem management and customer reporting, escalates issues requiring advanced troubleshooting to Tier 3, analyzes logs for threat-hunting and incident remediation, and coordinates responses to critical alerts and outages with the Communications Focal Point, mission partners, and local technicians. The specialist also maintains enterprise situational awareness and improves network monitoring tools to support environmental uptime. Sunayu, LLC describes itself as a technology partner to the Defense and Intelligence communities. It emphasizes collaboration, professional growth, open communication, trust, accountability, and ethical transparency. The company offers reimbursed training and continuing education of up to $5,000 per year and participates in industry conferences and events.

Requirements

Bachelor's degree and at least 2 years of related experience; additional relevant experience may be accepted in lieu of a degree.
Currently possess a DoD Secret security clearance and be able to obtain a Top Secret clearance in the future.
Currently possess at least a DoD 8570 IAT Level II certification, such as CompTIA Security+.
At least 2 years of experience with switches and routers.
Experience with Cisco Prime or another network monitoring system.
Experience using monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
Experience writing strong technical support and triage documentation.
Experience reviewing system events and triaging them to determine impact and urgency.
Experience troubleshooting enterprise IT incidents and recommending resolution approaches.
Ability to work in a live 24x7 operation.

Nice To Haves

CCENT or CCNA certification.
Experience tuning monitoring tools such as SolarWinds and SCOM.
Experience working with IT service management tools, especially Remedy.
Experience working in a military command or operations center, particularly an Air Force Communications Focal Point.
Experience working at the Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling.
Knowledge of the Air Force, the Pentagon, and/or AFNCR.

Responsibilities

Monitor and manage Wide Area Network status.
Receive support calls related to connectivity issues.
Perform incident management and service restoration using automation tools and coordinate with long-haul carriers.
Provide proactive problem management and customer reporting.
Escalate issues that cannot be resolved by Tier 1 and Tier 2 support to internal Tier 3 for advanced troubleshooting and resolution.
Perform advanced log analysis to support proactive threat-hunting and incident remediation.
Triage critical network alerts and manage system outages before they disrupt end users.
Coordinate immediate incident response with the Communications Focal Point, key mission partners, and local technicians.
Maintain enterprise situational awareness using network monitoring suites and continuously improve those suites to support maximum environmental uptime.

Benefits

Three medical plan options.
Dental and vision coverage.
FSA, DCFSA, and HSA.
Life and AD&D insurance.
Short-term and long-term disability coverage.
Employee Assistance Program (EAP).
Company-reimbursed training and educational assistance, including up to $5,000 per year for training and continuing education.
Paid time off (PTO).
11 federal holidays.
401(k) plan with up to a 6% match and 100% immediate vesting.