Operations Watch Specialist

TekSynap•Morningside, MD

3d•$95,000 - $106,000•Onsite

About The Position

TekSynap is seeking an Operations Watch Specialist to support unclassified and classified enterprise network infrastructure for Air Force National Capital Region operations. The AFNCR IT Services program supports information systems for Headquarters Air Force, Air Force District of Washington, the Office of the Secretary of Defense, the Joint Chiefs of Staff, and other Air Force activities. Missions include the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, and other locations and alternate sites. The specialist monitors and manages Wide Area Network status, responds to connectivity support calls, and performs incident management and service restoration using automation tools and in coordination with long-haul carriers. The role provides proactive problem management and customer reporting, escalates issues beyond Tier 1 and Tier 2 support to internal Tier 3, and performs advanced log analysis for threat hunting and incident remediation. The position is part of a 24/7/365 manned watch team and is based at Joint Base Andrews, Maryland. The scheduled day shift is 6:00 a.m. to 2:30 p.m., Sunday through Thursday; evening or weekend work may be requested to meet program and contract needs. The work is in an office environment with a medium noise level and less than 10% travel. Employees must be U.S. citizens and hold an active Secret clearance. TekSynap notes that employees must comply with vaccination requirements mandated by contract, law, or regulation, and that candidates may be subject to drug screening.

Requirements

Active Secret clearance.
U.S. citizenship.
Bachelor’s degree, or a master’s degree with zero years of experience, or no degree with six years of intensive and progressive experience demonstrating the required proficiency.
Five to seven years of experience in an Operations Center.
Minimum IAT Level II certification, such as Security+.
Experience with Cisco Prime or other network monitoring systems.
Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
Experience writing strong technical support and triage documentation.
Experience reviewing system events and performing triage to determine impact and urgency.
Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
Ability to work the scheduled day shift, 6:00 a.m. to 2:30 p.m., Sunday through Thursday; may be requested to work evenings and weekends.

Nice To Haves

CCENT or CCNA certification.
Experience tuning system monitoring tools such as SolarWinds and SCOM.
Experience working with ITSM tools, especially Remedy.
Experience working in military communications.

Responsibilities

Monitor and manage Wide Area Network status.
Receive support calls for connectivity issues and perform incident management and service restoration using automation tools and working with long-haul carriers.
Provide proactive problem management and customer reporting.
Escalate service issues that cannot be resolved by Tier 1 and Tier 2 support to internal Tier 3 for advanced troubleshooting and resolution.
Provide technical oversight and around-the-clock monitoring of unclassified NIPRNet and classified SIPRNet networks.
Participate as a member of the 24/7/365 manned watch team, maintaining communications and operational readiness for supported senior leaders and organizations.
Perform advanced log analysis to support proactive threat hunting and incident remediation.
Review system events and triage them to determine impact and urgency.
Troubleshoot enterprise IT incidents and recommend resolution approaches.
Write technical support and triage documentation.