Operations Watch Specialist
About The Position
Leidos Digital Sector is seeking an Operations Watch Specialist to support Air Force users in the National Capital Region. The specialist provides technical oversight and continuous monitoring of unclassified (NIPRNet) and classified (SIPRNet) networks as part of a 24/7/365 manned watch team. The role supports communications and operational readiness for senior leaders across Headquarters Air Force, the Air Force District of Washington, the Office of the Secretary of Defense, the Joint Chiefs of Staff, and the National Military Command Center. The position is based at Joint Base Andrews and works 6:00 a.m. to 2:30 p.m., Sunday through Thursday. The specialist monitors and manages network status, handles connectivity support calls, performs incident management and service restoration, and coordinates with carriers, internal support teams, mission partners, the Communications Focal Point, and local technicians. The role also involves advanced log analysis, alert triage, outage management, proactive problem management, customer reporting, and maintaining enterprise situational awareness through network monitoring tools.
Requirements
- Bachelor's degree and at least 2 years of related experience; additional relevant experience may be accepted in lieu of a degree.
- Currently possess a DoD Secret security clearance and be able to obtain a Top Secret clearance in the future.
- Currently possess at least a DoD 8570 IAT Level II certification, such as CompTIA Security+.
- At least 2 years of experience with switches and routers.
- Experience with Cisco Prime or other network monitoring systems.
- Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
- Experience writing strong technical support and triage documentation.
- Experience reviewing system events and performing triage to determine impact and urgency.
- Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
- Ability to work in a live 24/7 operation.
Nice To Haves
- CCENT or CCNA certification.
- Experience tuning system monitoring tools such as SolarWinds and SCOM.
- Experience working with ITSM tools, especially Remedy.
- Experience working in a military command or operations center, particularly an Air Force Communications Focal Point.
- Experience working at the Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling.
- Knowledge of the Air Force, Pentagon, or AFNCR.
Responsibilities
- Monitor and manage Wide Area Network status, receive connectivity support calls, and perform incident management and service restoration using automation tools.
- Work with long-haul carriers to address network issues.
- Provide proactive problem management and customer reporting.
- Escalate issues that cannot be resolved by Tier 1 and Tier 2 support to internal Tier 3 support for advanced troubleshooting and resolution.
- Perform advanced log analysis to support proactive threat hunting and incident remediation.
- Triage critical network alerts, manage system outages before they disrupt end users, and coordinate immediate incident response with the Communications Focal Point, mission partners, and local technicians.
- Maintain enterprise situational awareness by using and continuously improving network monitoring suites to maximize environmental uptime.
- Review system events and triage them to determine impact and urgency.
- Troubleshoot enterprise IT incidents and recommend approaches to resolve them.
- Write technical support and triage documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
