Operations Watch Specialist
About The Position
Leidos Digital Sector is hiring an Operations Watch Specialist to support Air Force users in the National Capital Region. The specialist provides technical oversight and continuous monitoring of unclassified NIPRNet and classified SIPRNet networks as part of a 24/7/365 manned watch team. The position is based at Joint Base Andrews and works Sunday through Thursday, 6:00 a.m. to 2:30 p.m. The role supports communications and operational readiness for senior leaders and organizations including Headquarters Air Force, the Air Force District of Washington, the Office of the Secretary of Defense, the Joint Chiefs of Staff, and the National Military Command Center. The specialist monitors network status, handles connectivity support calls, manages incidents and service restoration, escalates complex issues, analyzes logs, triages alerts, coordinates incident response, and maintains enterprise situational awareness using network monitoring tools.
Requirements
- Bachelor's degree and at least 2 years of related experience; additional relevant experience may be accepted in lieu of a degree.
- Currently possess a DoD Secret security clearance, with the ability to obtain Top Secret clearance in the future.
- Currently possess at least a DoD 8570 IAT Level II certification, such as CompTIA Security+.
- At least 2 years of experience with switches and routers.
- Experience with Cisco Prime or other network monitoring systems.
- Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
- Experience writing technical support and triage documentation.
- Experience reviewing system events and performing triage to determine impact and urgency.
- Experience troubleshooting enterprise IT incidents and recommending resolution approaches.
- Ability to work in a live 24/7 operation.
Nice To Haves
- CCENT or CCNA certification.
- Experience tuning system monitoring tools such as SolarWinds and SCOM.
- Experience working with ITSM tools, especially Remedy.
- Experience working in a military command or operations center, particularly an Air Force Communications Focal Point.
- Experience working at the Pentagon, Joint Base Andrews, or Joint Base Anacostia-Bolling.
- Knowledge of the Air Force, the Pentagon, or the Air Force National Capital Region.
Responsibilities
- Monitor and manage Wide Area Network status.
- Receive support calls for connectivity issues and perform incident management and service restoration using automation tools and working with long-haul carriers.
- Provide proactive problem management and customer reporting.
- Escalate issues that cannot be resolved by Tier 1 and Tier 2 support to internal Tier 3 support for advanced troubleshooting and resolution.
- Perform advanced log analysis to support proactive threat hunting and incident remediation.
- Triage critical network alerts and manage system outages before they disrupt end users.
- Coordinate immediate incident response with the Communications Focal Point, key mission partners, and local technicians.
- Maintain enterprise situational awareness and continuously improve network monitoring suites to maximize environmental uptime.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
