Operations Training Coordinator - Third Shift

Mondelēz International•Richmond, VA

2d•$86,900 - $119,515

About The Position

The Operations Training Coordinator develops standardized training programs for the Operations team and manages their scheduling, logistics, and delivery to support operational readiness and regulatory compliance. The role identifies training needs using loss intelligence, develops training materials, coordinates trainers and trainee programs with clear deliverables, and measures training effectiveness through KPIs. The coordinator organizes year-round on-the-job training and continuous learning events, creates schedules for Operations departments, tracks training outcomes, and maintains training records and skills data in Learning Management Systems. Working with supervisors, managers, the E&T department, subject matter experts, and cross-functional teams, the role identifies competency gaps, supports Bakery SWPs, develops training standards and materials, recruits and coordinates trainers, and evaluates trainer performance. The position also monitors training metrics and employee readiness, gathers feedback to identify areas needing additional training, and supports continuous improvement through loss analysis, problem-solving, and technical guidance. The coordinator recommends training methods and materials, maintains training equipment and facilities, manages the training budget, and keeps current with training methods by attending workshops, seminars, and meetings. The work schedule is third shift, 11 p.m. to 7 a.m., Monday through Friday, with weekend flexibility averaging two weekends per month. The position is a regular manufacturing role. The listed base salary range is $86,900 to $119,515, with eligibility for a performance-based bonus program. Relocation support is not available.

Requirements

High school diploma with relevant experience, or a bachelor's degree in operations management, Business Administration, or Training and Development.
Three to five years of experience in an operational, manufacturing, or regulated environment.
Experience with Autonomous Maintenance (AM) Step 4 systems and Progressive Maintenance (PM) Step 3 systems.
Ability to independently maintain equipment at basic conditions, including executing AM and PM standards on dedicated equipment, such as breakdown and planned maintenance.
Knowledge of total productive maintenance and Six Sigma, including qualification of AM Steps 5–6 and PM Step 3.
Experience leading line teams.
Ability to handle challenging interpersonal situations tactfully and influence people in a union environment.
Effective verbal and written communication skills and attention to detail.
Exceptional organization, leadership, and interpersonal skills.
Excellent time management, public speaking, problem-solving, verbal communication, and written communication skills.
Ability to work with a team, manage multiple assignments, and assess and analyze data.
Experience with TPM development, implementation, and execution.
Experience with food manufacturing processes, specifically Mixing, Baking, and Packing Operations.
Proficiency in word processing and presentation software.
Ability to operate media equipment such as projectors and personal computers.
Knowledge of traditional and modern training methods and techniques.

Nice To Haves

Experience with LSM software.

Responsibilities

Use labor loss analysis tools to identify losses and establish action plans based on pre-identified triggers.
Promote loss elimination, problem-solving, and continuous improvement through training programs and technical support.
Organize year-round on-the-job training and continuous learning events for operational staff.
Create training schedules for Operations departments and track and report training outcomes.
Identify skill and competency gaps with department supervisors and managers, and partner with the E&T department to support Bakery SWPs.
Recruit and train new trainers, delegate training tasks, and evaluate trainer performance.
Maintain training logs, skills matrices, and training data in Learning Management Systems.
Develop training document standards for operational activities, including OPLs, SOPs, and SSOPs, in collaboration with team members, subject matter experts, and cross-functional teams.
Recommend training materials and methods; order and maintain in-house training equipment and facilities; and manage the training budget.
Monitor training metrics and KPIs to measure program success and team member readiness.
Gather and evaluate feedback from employees and management to identify training weaknesses and needs.
Attend workshops, seminars, and meetings to learn training methods and techniques and apply that knowledge to future training sessions.