Operations Training Coordinator - Third Shift

Mondelēz International • Richmond, VA

1d

About The Position

The Operations Training Coordinator develops standardized training programs for the Operations team and manages their scheduling, logistics, and delivery to support operational readiness and regulatory compliance. The role identifies training needs using loss intelligence, develops training materials, coordinates trainers and trainee programs with clear deliverables, and measures training effectiveness through KPIs.

The coordinator works with department supervisors, managers, the E&T department, trainers, subject-matter experts, and cross-functional teams to address skill gaps and support on-the-job training. Responsibilities include maintaining training records and skills data in learning management systems, developing operational training documents and standards, managing training resources and budget, and using performance data and employee feedback to improve programs.

This is a regular manufacturing position scheduled for third shift, 11 p.m. to 7 a.m., Monday through Friday, with flexibility to work an average of two weekends per month.

Requirements

• High school diploma with relevant experience, or a bachelor's degree in operations management, business administration, or training and development.
• 3 to 5 years of experience working in an operational, manufacturing, or regulated environment.
• Experience with Autonomous Maintenance (AM) Step 4 systems and Progressive Maintenance (PM) Step 3 systems.
• Ability to independently maintain equipment at basic conditions, including executing AM and PM standards on dedicated equipment for breakdown and planned maintenance.
• Knowledge of total productive maintenance and Six Sigma, including qualification of AM Steps 5–6 and PM Step 3.
• Experience leading line teams.
• Ability to handle challenging interpersonal situations tactfully and influence people in a union environment.
• Effective verbal and written communication skills and attention to detail.
• Excellent organizational, leadership, interpersonal, time-management, public-speaking, and problem-solving skills.
• Ability to work with a team, handle multiple assignments, and assess and analyze data.
• Experience with TPM development, implementation, and execution.
• Experience with food manufacturing processes, particularly mixing, baking, and packing operations.
• Proficiency in word-processing and presentation software.
• Knowledge of traditional and modern training methods and techniques.
• Availability for third shift, 11 p.m. to 7 a.m., Monday through Friday, with weekend flexibility averaging two weekends per month.

Nice To Haves

• Experience with LSM software.
• Ability to operate media equipment such as projectors and personal computers.

Responsibilities

• Use loss analysis tools to identify labor management losses and establish action plans based on identified triggers to prevent and eliminate losses.
• Promote loss elimination, problem solving, and continuous improvement through training programs and technical support.
• Organize on-the-job training and continuous learning events for operational staff throughout the year.
• Create training schedules for Operations departments and track and report training outcomes.
• Work with department supervisors and managers to identify skill and competency gaps and partner with the E&T department to support Bakery SWPs.
• Recruit and train new trainers, delegate training tasks, and evaluate trainer performance.
• Maintain training logs, skills matrices, and data in learning management systems.
• Develop training document standards for operational activities with team members, subject-matter experts, and cross-functional teams, including OPLs, SOPs, and SSOPs.
• Recommend training materials and methods; order and maintain in-house training equipment and facilities; and manage the training budget.
• Monitor training metrics and KPIs to measure program success and team-member readiness.
• Gather and evaluate employee and management feedback about prior training to identify weaknesses and additional training needs.
• Attend workshops, seminars, and meetings to learn training methods and techniques and apply that knowledge to future training sessions.

Benefits

• Health insurance
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education-related programs
• Paid holidays
• Vacation time
• Eligibility for a performance-based bonus program with potential for overachievement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED