Operations Trainer - Fulfillment (6:00AM - 2:30PM CT)

AnewHealth • Lewisville, TX

4d

About The Position

The Operations Trainer supports fulfillment department operations by contributing to frontline daily work while training and developing team members on departmental tasks and workflows. The role calls for broad subject matter expertise, consistent performance, and the ability to explain processes and help others learn. It is a developmental opportunity for a strong contributor to demonstrate higher-level leadership abilities.

The trainer provides instruction to new hires, cross-trainees, and existing team members who need additional support; helps coordinate cross-training through communication and scheduling; and supports continuous improvement, including training guides and standard operating procedure development. The role also assists leadership in diagnosing and improving team-member performance. Duties may vary with departmental needs and may include other work consistent with the required knowledge, skills, and abilities.

This is a full-time position averaging 40 hours per week. The listed schedule is 6:00 a.m. to 2:30 p.m. CT. Availability outside normal business hours may be needed on an ad-hoc basis to meet customer expectations, and schedules may be adjusted to meet position and organizational needs. The role involves moving throughout a pharmacy and handling medications, equipment, and computer systems.

Requirements

• High school diploma or GED.
• Trainee, Registered, or Certified Technician with the site’s State Board of Pharmacy.
• Proven experience in departmental workflows and processes.
• Strong attention to detail.
• Strong time management and organizational abilities.
• Excellent verbal and non-verbal communication skills.
• High-level understanding of adjudicating claims and overcoming rejections.
• Ability to adapt to different training outcomes.
• Ability to use strategic planning to develop a training schedule or program that aligns with department goals and expectations.
• Ability to multitask and support various aspects of Operations.
• Ability to stand, walk, and move throughout the pharmacy for extended periods.
• Frequent use of hands and fingers for handling medications, operating equipment, and using computer systems.
• Ability to occasionally lift, carry, or move items up to 25 pounds.
• Visual acuity to accurately read prescription labels, reports, and computer screens.
• Ability to bend, reach, and perform repetitive motions during production activities.

Nice To Haves

• Prior experience with ExactCare operational workflows and processes in the assigned department is highly preferred.

Responsibilities

• Contribute substantially to assigned frontline, day-to-day work.
• Train new hires, cross-trainees, and existing team members who need additional support on department tasks.
• Coordinate cross-training completion through communication and scheduling with designated trainees.
• Provide subject matter expertise to support continuous improvement projects, including development of training guides and SOPs.
• Support leadership in diagnosing and improving team-member performance.
• Embody AnewHealth’s Core Values in communications and interactions.
• Perform other duties as assigned, consistent with the role’s required knowledge, skills, and abilities.

Benefits

• Medical, dental, and vision coverage, effective the first of the month following hire.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability.
• Voluntary benefits.
• 401(k).
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED