Operations Technician I

Tierpoint•Liberty Lake, WA

2d•$20 - $30•Onsite

About The Position

The Operations Technician I performs entry-level technical tasks and supports data center operations. The role requires basic technical skills, the ability to organize tasks and solve technical problems with attention to detail, and the ability to identify and resolve issues independently with little to no supervision. A strong customer service background and experience dealing with customers are required. General assignments may include cabinet preparation, stock handling, server racking, cable pulling and termination, cleaning, working around HVAC and electrical equipment, and organizational tasks. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; the technician must also be available to work shifts as needed.

Requirements

High school degree.
Adequate professional experience and knowledge to perform the job responsibilities.
Excellent verbal, written, and interpersonal skills.
Ability to prioritize and organize effectively.
Ability to work on multiple projects simultaneously.
Ability to work independently and with others.
Ability to work in a fast-moving, team-oriented, collaborative environment with tight deadlines.
Proficiency with Microsoft Office Suite and Windows-based computer applications.
Strong customer service background and experience dealing with customers.
Ability to identify issues independently and resolve them with little to no supervision.

Nice To Haves

Two years of experience in a customer service or help desk environment.
IT-related certifications.
Associate degree or equivalent experience.
Prior experience in the data center industry.

Responsibilities

Assemble and build hardware to meet client and service-order specifications.
Test in-stock hardware to determine functional status.
Run diagnostic suites on servers.
Assist with equipment installation, racking, and cabling.
Run, terminate, and test cables.
Use operations applications, including email and Microsoft Office.
Monitor equipment.
Provide remote hands-and-eyes support for customer issues and concerns.
Set up and troubleshoot hardware.
Respond to alarms and escalate issues.
Conduct regular facility security and operational walk-throughs to identify, report, and document issues.
Be available to work shifts as needed.
Provide quality internal and external customer service consistent with company values.
Perform other duties as assigned.