Operations Technician I
About The Position
The Operations Technician I helps maintain smooth operations in TierPoint data center facilities. This entry-level role involves technical and facility tasks such as preparing cabinets, handling inventory, racking servers, pulling and terminating cables, cleaning, and working around HVAC and electrical equipment. The technician provides customer service and works with internal teams and customers in a dynamic, 24/7 environment, contributing to operational reliability and attention to detail. The role is for a night shift on a rotating schedule from 6:00 p.m. to 6:15 a.m. The technician may also be called upon for on-call duties and occasional shift work, including nights and weekends, according to operational needs.
Requirements
- High school degree or equivalent.
- Adequate professional experience and knowledge to perform the job responsibilities.
- Excellent verbal, written, and interpersonal skills.
- Ability to prioritize and organize effectively.
- Ability to work on multiple projects simultaneously.
- Ability to work independently and with others.
- Ability to work in a fast-moving, team-oriented, collaborative environment with tight deadlines.
- Proficiency in MS Office Suite and Windows-based computer applications.
- Availability for on-call duties and occasional shift work, including nights and weekends, as required by data center operational needs.
- Ability to work in controlled environments and handle physical tasks such as lifting hardware or navigating confined spaces.
Nice To Haves
- Prior experience, particularly in the data center industry.
Responsibilities
- Assist with installation, configuration, and maintenance of servers, storage devices, and network equipment.
- Provide remote smart-hands support for customer issues and concerns.
- Monitor and respond to alerts related to power, cooling, and network performance.
- Conduct regular facility security and operational walk-throughs to identify, report, and document issues.
- Follow Method of Procedures (MOP) for equipment and cabling maintenance.
- Escalate critical incidents to senior engineers or management when needed.
- Manage the ticket queue proactively to support timely request responses and completion.
- Respond promptly to alarms and escalate urgent or unresolved issues to senior staff.
- Escort and supervise third-party vendors and visitors when required.
- Maintain accurate records of equipment changes, incidents, and maintenance activities.
- Monitor security cameras.
- Perform cabinet preparation, inventory handling, server racking, cable pulling and termination, cleaning, and organizational tasks.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
