Operations Team Member – Sprowls Horizon Sports Park

The Sports Facilities Companies•Pinellas Park, FL

12d•Onsite

About The Position

The Operations Team Member performs a variety of duties based on daily needs while providing participants with a quality program experience. The role is actively involved in facility conversions and changeovers before, during, and after events, including preparing and setting up the facility so shows and sporting events can run safely and efficiently. The position also supports guest service, facility operations, event setup, monitoring play areas, incident response, maintenance, and parking operations at Sprowls Horizon Sports Park.

Requirements

Be respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
Work well with others and take personal initiative for the betterment of the team and facility.
Have excellent guest service skills.
Be detail-oriented and have strong organizational skills.
Be able to work with people from preschool age through adulthood.
Have a flexible work schedule, including nights, weekends, holidays, and long hours, and maintain regular attendance.
Have excellent verbal and written communication skills.
Be able to maintain focus in a high-volume, fast-paced environment.
Be able to multitask and prioritize.
Be able to remain calm and focused in difficult and stressful situations.
Demonstrate a commitment to the safety and wellbeing of others.
Be able to lift 40–50 pounds waist high.
Be able to stand for extended periods.
Be able to work indoors and outdoors year-round.
Be able to work independently in a busy environment.
Comply with safety and health code standards.
Wear the proper uniform.
Be able to run or walk as needed.

Responsibilities

Provide courteous and friendly service to guests and staff.
Respond to guest concerns and direct them to the appropriate manager for resolution.
Enforce facility policies and procedures.
Maintain general knowledge of program options and facility events.
Assist other departments as needed.
Set up and take down indoor courts, outdoor fields, staging, risers, and other event-related items.
Ensure the correct equipment is available for games.
Monitor play areas, including turf and courts.
Keep the supervisor informed of issues and updates.
Respond to incidents, accidents, injuries, and altercations.
Complete and file related paperwork as necessary.
Assist with daily facility maintenance and upkeep.
Assist with parking, including directing customers to parking spots and collecting parking fees.
Perform other duties assigned by management.