Operations Team Member - Davis Center at the Harlem Meer
About The Position
The Davis Center at the Harlem Meer is a new, state-of-the-art recreational facility in New York City's Central Park. It features a 1.25-acre outdoor area with an elliptical pool that converts to a public green space in spring and fall, and an ice rink in winter. An adjacent 34,000 sq ft building includes locker rooms, restrooms, and an indoor gathering space. This facility is a significant project aimed at improving park equity and will serve as a hub for recreational and community programming. The team is focused on fun, fulfillment, and service, aiming to enrich the community and foster career and personal growth. The Davis Center is managed by Sports Facilities Management, LLC (SFC), a leader in managing and developing sports, recreation, wellness, and events facilities. SFC offers a collaborative and supportive culture, is recognized as a Top Workplace, and is known for its mission-focused, entrepreneurial, and team-oriented approach.
Requirements
- Experience and success in customer service, leadership, and organization
- Ability to work with a wide variety of ages from preschool through adult
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
- Excellent communication skills, both verbal and written
- Must have excellent guest service skills, be detail-oriented, have outstanding organizational skills and ability to multi-task and prioritize
- Ability to remain calm and focused in a high-volume, fast-paced environment
- Commitment to the safety and wellbeing of others
Nice To Haves
- Previous customer service or ice arena roles are preferred
Responsibilities
- Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
- Be knowledgeable about the facility, prices, services, promotions, and provide courteous and friendly service and directions to all guests and staff as needed
- Know and enforce the facility's policies, procedures, and rules
- Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
- Ensure games start on time and are scored accurately as assigned
- Assist in the day-to-day operations of the venue, ensuring everything runs smoothly and safely on a regular basis including making sure all facility areas including the ice surface are clean, safe, and guest-ready
- Assist with emergency situations as needed
- Assist skaters with the use of appropriate gear such as helmets and skates including beginners requiring guidance or individuals who have fallen and need assistance getting up
- Actively monitor the ice and educate skaters about safety guidelines and rink rules while encouraging compliance to maintain a safe environment for all patrons
- Communicate issues, relevant updates, and report all incidents, accidents, injuries, and altercations to General Manager, AGM, or MOD
- Assist other team members or functional areas as necessary
- Complete special projects, daily assignments, and other duties as directed by management
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
