Operations Team Member - Davis Center at the Harlem Meer
About The Position
The Davis Center at the Harlem Meer is a new, state-of-the-art recreational facility in Central Park, NYC. It features an outdoor area with a pool that converts to green space, and an ice rink in winter. The adjacent building includes locker rooms, restrooms, and a gathering space. This facility is a significant project aimed at enhancing park equity and serving as a hub for recreational and community programming. The Davis Center is managed by Sports Facilities Management, LLC (SFC), a leader in managing sports, recreation, wellness, and events facilities. SFC fosters a collaborative and supportive culture, offering career growth opportunities in a rapidly expanding industry. SFC has been recognized as a Top Workplace, known for its mission-driven, entrepreneurial, and team-oriented culture focused on collaboration, accountability, excellence, and service.
Requirements
- Experience and success in customer service, leadership, and organization
- Ability to work with a wide variety of ages from preschool through adult
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
- Excellent communication skills, both verbal and written
- Must have excellent guest service skills, be detail-oriented, have outstanding organizational skills and ability to multi-task and prioritize
- Ability to remain calm and focused in a high-volume, fast-paced environment
- Commitment to the safety and wellbeing of others
Nice To Haves
- Previous customer service or ice arena roles are preferred
- May be required to skate for extended periods
Responsibilities
- Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
- Knowledgeable about the facility, prices, services, promotions, and Provide courteous and friendly service and directions to all guests and staff as needed
- Know and enforce the facility's policies, procedures, and rules
- Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
- Ensure games start on time and are scored accurately as assigned
- Assist in the day-to-day operations of the venue, ensuring everything runs smoothly and safely on a regular basis including making sure all facility areas including the ice surface are clean, safe, and guest-ready
- Assist with emergency situations as needed
- Assist skaters with the use of appropriate gear such as helmets and skates including beginners requiring guidance or individuals who have fallen and need assistance getting up
- Actively monitor the ice and educate skaters about safety guidelines and rink rules while encouraging compliance to maintain a safe environment for all patrons
- Communicate issues, relevant updates, and report all incidents, accidents, injuries, and altercations to General Manager, AGM, or MOD
- Assist other team members or functional areas as necessary
- Complete special projects, daily assignments, and other duties as directed by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
