Guest Services Team Member - Davis Center at the Harlem Meer
About The Position
The Davis Center at the Harlem Meer is a new, state-of-the-art recreational facility located in Central Park, New York City. It features an outdoor area with a convertible pool/green space and an ice rink, as well as an adjacent building with locker rooms, restrooms, and a large indoor gathering space. This facility is a significant project aimed at enhancing park equity and serving as a hub for community programming. The management team, HAR SFM, LLC (a Sports Facilities Companies organization), is dedicated to fostering a fun, fulfilling, and service-oriented environment that supports career and personal growth. SFC is recognized as a Top Workplace, known for its collaborative, entrepreneurial, and mission-focused culture.
Requirements
- Able to work with a wide variety of ages from pre-school through adult
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
Responsibilities
- Greet guests and provide information and way finding as needed
- Provide courteous and friendly first-in-class service to all guests
- Register guests and process payments for leagues, camps, clinics, drop-in, etc.
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Record waivers and event information
- Record event scores (tournaments/leagues) and print game sheets daily
- Perform basic mathematical computations, balance drawers, and manage daily income
- Reconcile cash boxes per proper procedure
- Maintain confidentiality and discretion with guest and team member information
- Professionally resolve guest concerns and complaints and/or direct to appropriate manager
- Know and enforce the venue policies and procedures
- Complete special projects, daily assignments, and other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
