Ice Operations Supervisor - Davis Center at the Harlem Meer
About The Position
The Davis Center at the Harlem Meer is a new, state-of-the-art recreational facility in Central Park, New York City. It features a 1.25-acre outdoor area with an elliptical pool that converts to a public green space in spring and fall, and a full-size ice rink in winter. An adjacent 34,000 sq ft building includes locker rooms, restrooms, and a large indoor gathering space. This facility is intended to be a hub for recreational and community programming. The hiring team is focused on fun, fulfillment, and service, aiming to enrich the community and support career and personal growth. The Davis Center is managed by Sports Facilities Management, LLC (SFC), a leader in facility management and development. SFC offers a collaborative and supportive culture, recognized as a Top Workplace, with a mission-driven, entrepreneurial approach centered on collaboration, accountability, excellence, and service. They are rapidly growing and seeking high performers.
Requirements
- Ability to work with a wide variety of ages from preschool through adult
- Knowledge of ice maintenance and rink operations is highly desirable
- Experience in facility management, preferably in an ice arena or similar environment
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
- Excellent communication skills, both verbal and written
- Ability to remain calm and focused in a high-volume, fast-paced environment
- Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize
- Commitment to the safety and wellbeing of others
- Must possess a valid driver's license
Nice To Haves
- Certified Ice Technician (CIT) preferred
- Must be willing to test for Fire Guard Certification
Responsibilities
- Assist with the setup and teardown of the ice rink for seasonal facility changeovers
- Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
- Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
- Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger
- Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
- Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators
- Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
- Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment
- Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning
- Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines
- Be responsive to guest concerns and direct to appropriate manager to resolve if needed
- Enforce facility policies and procedures
- Have general knowledge regarding program options and facility events
- Assist other operation areas as necessary
- Accurately record all ice and equipment maintenance logs and daily readings
- Respond to all incidents, accidents, injuries, and altercations as needed
- Complete and file corresponding paperwork as necessary
- Ensure health and safety standards are followed
- Act as manager-on-duty for opening and/or closing of the facility as scheduled
- Complete special projects, daily assignments, and other duties as directed by management
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
