Operations Team Leader - Mercado Envíos

Mercado Libre • ,

11d • Onsite

About The Position

Mercado Libre is hiring an Operations Team Leader for Mercado Envíos, its fulfillment and delivery operations business. The role leads and monitors daily Fulfillment operations to support safe, accurate, and efficient order processing. It ensures shipments meet established SLAs, resolves order and data discrepancies that could affect deadlines, and builds and maintains reports on order processing and dispatch performance to identify improvements. The position leads, coaches, and develops an operations team of up to 30 people, manages performance KPIs, and fosters a collaborative, high-performing culture.

Applicants must be based in the United States and already authorized to work there; Mercado Libre does not sponsor work visas. The role is on-site in San Antonio, Texas, from 9 a.m. to 5 p.m. during the first few months, with flexibility to move to another shift.

Requirements

• 3–5 years of experience in logistics operations, including team leadership.
• Experience with operational routines in a distribution center, fulfillment, or logistics environment.
• University degree in Business Administration, Logistics, Engineering, or a related field.
• Conversational Spanish.
• Must be based in the United States.
• Must be authorized to work in the United States; work visa sponsorship is not provided.
• Availability to work on-site in San Antonio, TX, from 9 a.m. to 5 p.m. during the first few months, with flexibility to move to another shift.

Responsibilities

• Lead and monitor daily Fulfillment operations to support safe, accurate, and efficient order processing.
• Ensure shipments meet established SLAs and resolve order and data discrepancies that could affect deadlines.
• Build and maintain reports on order processing and dispatch performance, using data to identify improvements.
• Lead, coach, and develop an operations team of up to 30 people.
• Manage performance KPIs and foster a collaborative, high-performing culture.

Benefits

• 401(k)
• Medical insurance
• 15 days of paid time off
• An entrepreneurial environment with opportunities to learn, grow, and take on challenging projects
• The chance to work alongside talented professionals and specialists

What This Job Offers

• Job Type: Full-time
• Career Level: Manager