Operations Team Lead I - Alternative Investments

Royal Bank of Canada • Minneapolis, MN

1d • Onsite

About The Position

As an Operations Team Lead in Alternative Investments, you will provide training, coaching, and work direction for Operations Associates supporting time sensitive, complex exception-based and/or highly specialized processes. In addition, you will support escalated complex customer service situations, complete process oversight, support new initiative/process implementation, and provide department processing back-up support when needed. If you enjoy challenging work, collaborating in a team environment, and are looking for the next step in your career, we want to hear from you!

Requirements

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience.
• Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook.

Nice To Haves

• 4-year degree from an accredited university in business, finance or related field.
• 3+ years business, finance, customer service and/or accounting/bookkeeping experience.
• Previous experience in the securities or banking industry preferred.
• Ability to integrate Excel and Access databases into daily work.

Responsibilities

• Act in a leadership capacity in the Alternative Investment Operations department, and more specifically the Investment and Onboarding team.
• Train and act as a resource for other Operations Associates; provide work direction to Associates within assigned group.
• Mentor and provide on-the-job performance coaching
• Monitor daily process volumes and make recommendations to modify resource support levels to ensure department service levels are met
• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants
• Address escalated questions independently, seeking assistance from Manager as appropriate following established department procedures
• Conduct business process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
• Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
• Accurately review, verify, and/or record data into technology supporting department processes
• Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications.
• Participate in testing and implementation of new systems and processes as required
• Act in a processing capacity as needed, including providing department work support during high volume times or when other team members are not available.
• Perform complex tasks within an area or department when required.
• Perform all other duties and responsibilities as assigned
• Act as a primary point of contact for new financial advisors and firms to RBC and utmost SME for alternative investments.
• Provide exceptional service to field partners assisting with bringing in their book of business from other Broker Dealers and Custodians.
• Collaborate closely with alternative investment issuers and agents to onboard new alternative investments to the RBC platform.
• Provide in depth knowledge of the client and field experience, suggesting process improvement and technological enhancements to improve the client and field experience, reduce risk, or increase efficiency
• Work directly with third party fund companies and transfer agents to process client requests seamlessly and efficiently.

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• 401(k) program with company-matching contributions
• health, dental, vision, life and disability insurance
• paid time-off plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level