Operations Specialist I - Alternative Investments

Royal Bank of Canada • Edina, MN

1d • $50,000 - $80,000 • Onsite

About The Position

As an Operations Specialist I with the Alternative Investments team, you will be the dedicated resource for the Sponsored desk. Using your extraordinary critical thinking skills and high attention to detail, you will provide analysis, processing, and customer service support for manual, exception-based, and highly specialized processes. If you have exceptional problem solving skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you!

Requirements

• 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
• Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
• Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Proficient computer skills in Microsoft-based products including Word, Excel and Outlook

Nice To Haves

• 4-year degree from an accredited university in business, finance or related field
• 3+ years business, finance, customer service and/or accounting/bookkeeping experience
• Previous experience in the securities or banking industry preferred
• Ability to integrate Excel and Access databases into daily work

Responsibilities

• Execute daily department oversight activities to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes
• Train and act as a resource for less experienced Operation’s team members
• Perform other duties and responsibilities as assigned

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• 401(k) program with company-matching contributions
• health, dental, vision, life and disability insurance
• paid time-off plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree