Operations Specialist I - Alternative Investments

RBC•Minneapolis, MN

2d•$50,000 - $80,000•Onsite

About The Position

As an Operations Specialist I with the Alternative Investments team, you will be the dedicated resource for the Sponsored desk. Using your extraordinary critical thinking skills and high attention to detail, you will provide analysis, processing, and customer service support for manual, exception-based, and highly specialized processes. If you have exceptional problem solving skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you!

Requirements

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Proficient computer skills in Microsoft-based products including Word, Excel and Outlook

Nice To Haves

4-year degree from an accredited university in business, finance or related field
3+ years business, finance, customer service and/or accounting/bookkeeping experience
Previous experience in the securities or banking industry preferred
Ability to integrate Excel and Access databases into daily work

Responsibilities

Execute daily department oversight activities to validate system processes are executing as designed.
Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures
Reduce risk or increase efficiencies by suggesting process changes and system modifications.
Participate in testing and implementation of new systems and processes as required
Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department.
Accurately review, verify, and/or record data into technology supporting department processes
Train and act as a resource for less experienced Operation’s team members
Perform other duties and responsibilities as assigned

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
401(k) program with company-matching contributions
health, dental, vision, life and disability insurance
paid time-off plan