Operations Team Lead I - Alternative Investments

RBC•Minneapolis, MN

2d•$50,000 - $80,000•Onsite

About The Position

As an Operations Team Lead in Alternative Investments, you will provide training, coaching, and work direction for Operations Associates supporting time sensitive, complex exception-based and/or highly specialized processes. In addition, you will support escalated complex customer service situations, complete process oversight, support new initiative/process implementation, and provide department processing back-up support when needed. If you enjoy challenging work, collaborating in a team environment, and are looking for the next step in your career, we want to hear from you!

Requirements

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience.
Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
Proficient computer skills in Windows-based software products including Word, Excel and Outlook.

Nice To Haves

4-year degree from an accredited university in business, finance or related field.
3+ years business, finance, customer service and/or accounting/bookkeeping experience.
Previous experience in the securities or banking industry preferred.
Ability to integrate Excel and Access databases into daily work.

Responsibilities

Act in a leadership capacity in the Alternative Investment Operations department, and more specifically the Investment and Onboarding team.
Train and act as a resource for other Operations Associates; provide work direction to Associates within assigned group.
Mentor and provide on-the-job performance coaching
Monitor daily process volumes and make recommendations to modify resource support levels to ensure department service levels are met
Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants
Address escalated questions independently, seeking assistance from Manager as appropriate following established department procedures
Conduct business process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
Accurately review, verify, and/or record data into technology supporting department processes
Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications.
Participate in testing and implementation of new systems and processes as required
Act in a processing capacity as needed, including providing department work support during high volume times or when other team members are not available.
Perform complex tasks within an area or department when required.
Perform all other duties and responsibilities as assigned
Act as a primary point of contact for new financial advisors and firms to RBC and utmost SME for alternative investments.
Provide exceptional service to field partners assisting with bringing in their book of business from other Broker Dealers and Custodians.
Collaborate closely with alternative investment issuers and agents to onboard new alternative investments to the RBC platform.
Provide in depth knowledge of the client and field experience, suggesting process improvement and technological enhancements to improve the client and field experience, reduce risk, or increase efficiency
Work directly with third party fund companies and transfer agents to process client requests seamlessly and efficiently.

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
401(k) program with company-matching contributions
health, dental, vision, life and disability insurance
paid time-off plan