Operations & Talent Development Manager
About The Position
Rooter Solutions is seeking an experienced Operations & Talent Development Manager to join our San Diego leadership team. We are looking for a proven leader who knows how to build strong teams, develop people, improve performance, and help drive the continued growth of a fast-paced home-services operation. This is not a traditional recruiting or HR position. We are looking for someone who understands that great operations begin with great people, hiring the right talent, developing them, establishing clear expectations, measuring performance, and creating a culture of accountability.
Requirements
- Significant management or senior leadership experience
- A proven track record of building and developing successful teams
- Strong understanding of sales, operations, and performance management
- Experience managing KPIs and holding teams accountable to measurable goals
- Strong recruiting and talent-development abilities
- Excellent communication, coaching, and leadership skills
- The ability to identify problems quickly and implement solutions
- A strong sense of ownership and personal accountability
- The ability to operate effectively in a fast-growing entrepreneurial environment
Nice To Haves
- Management experience within plumbing, HVAC, electrical, or another residential home-service business is strongly preferred.
Responsibilities
- Recruit and help build a high-performing team of service professionals
- Develop, coach, and mentor technicians and other team members
- Help drive revenue growth, productivity, and operational performance
- Monitor key performance indicators and identify opportunities for improvement
- Coach team members on sales, customer service, communication, and performance
- Establish and maintain high standards of accountability
- Help improve operational systems, processes, and workflows
- Identify staffing needs and develop strategies to attract and retain top talent
- Work closely with company leadership on growth initiatives and performance goals
- Help develop future leaders within the organization
- Maintain an exceptional customer experience while supporting profitable growth
- Bring solutions, ideas, and a strong sense of ownership to the organization
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
