Manager, Talent Development

Universal Orlando•Orlando, FL

About The Position

The Manager, Talent Development facilitates management programs and professional training classes that support Universal Orlando’s business needs and goals. The role researches, develops, and customizes learning solutions; manages the administration and marketing of classes and workshops; and assists with measuring participants’ knowledge and application of learning. The position also designs and implements tools to support team development and maintains strong working relationships with clients at every level of the organization. The role administers and facilitates Universal Orlando and NBCUniversal management training and exempt programs, including scheduling, delivery, tracking, marketing, administration, and evaluation. It designs and customizes learning materials, incorporates evaluation findings through continuous improvement, and researches new learning solutions such as instructor-led and online modules. The manager builds relationships with clients and subject matter experts to assess needs and develop curriculum, and participates in established Environmental, Health & Safety responsibilities.

Requirements

Bachelor’s degree from a four-year college or university.
Five to seven years of leadership training and facilitation experience within a multi-divisional, service-based business environment, or an equivalent combination of education and experience.
Three to five years of experience in a leadership role managing people and/or projects.
Demonstrated ability to write and create training materials.
Demonstrated ability to communicate with all levels of leadership.
Consistent attendance.

Responsibilities

Administer and facilitate Universal Orlando and NBCUniversal management training and exempt programs, including scheduling, delivery, tracking, marketing, administration, and evaluation.
Participate in and facilitate the Train the Trainer process for curriculum.
Design and customize program materials, including facilitator guides, participant workbooks, presentations, and job aids.
Incorporate ongoing evaluation information into class materials as part of a continuous improvement cycle.
Research and customize learning solutions, including instructor-led training and online learning modules.
Build and maintain relationships with clients and subject matter experts to gather ongoing needs assessment information and develop curriculum content.
Assist with measuring knowledge and application of learning from training experiences.
Design and implement tools to help management further team development.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Maintain consistent attendance and perform other duties as assigned.