Operations Support Technician

Mecklenburg EMS Careers•Charlotte, NC

19h•Onsite

About The Position

The Operations Support Technician performs unit inventories to ensure appropriate stocking levels of all MEDIC units, including ambulance and logistics vehicles. They are responsible for checking off and restocking ALS and BLS units at the end of each shift to ensure operational readiness. This role assists with crew changes, communicates with the Operations Assistant during line-up assignments, and supports field crews with deployment needs. The technician also handles stock with accurate record-keeping using Agency’s Operative IQ software, delivers and picks up equipment and supplies, restocks equipment boxes, rebuilds supply bins, and manages the logging and distribution of medications, including controlled substances, while maintaining chain of custody and performing drug counts. Additionally, they assist with inspections for accreditation (CAAS), maintain a clean and organized workspace, document loss/damages of equipment, and maintain professional communication. Heavy lifting is required, up to 100 pounds. The incumbent is expected to work with and without direct supervision and is accountable for preparing ambulances for duty. Attention to detail is essential as oversights can directly affect patient care. Overtime may be considered an essential function of this role, and the technician may be called upon to bring supplies and equipment to an emergency scene.

Requirements

Active NC/SC driver's license is required
High School diploma or general education degree (G.E.D); or equivalent combination of education and experience
Basic knowledge of EMS systems
Must complete and pass MDD/CVOC driver training after hire
Ability to safely operate warehouse equipment, such as, but not limited to pallet jacks, ramps, ladders and dolly

Responsibilities

Perform unit inventories to ensure appropriate stocking levels of all MEDIC units including ambulance, logistics vehicles, and any other units which may carry medical equipment and/or supplies
Check off, and restock ALS and BLS units at end of shift to ensure operational readiness
Assist with crew changes of numerous units at various times, communicate with Operations Assistant during “rolling line-up” assignments, and assist field crews with needs related to deployment; drives ambulance forward to shoreline or to the “ready line” during check-off.
Handle stock while keeping accurate records of all activity surrounding the flow of items received and distributed, while using Agency’s Operative IQ software to track unit supplies and equipment
Deliver and/or pick up equipment and supplies as needed to hospitals and posts
Restock equipment boxes and rebuild supply bins
Handle, log and distribute numerous medications to include controlled substances, while maintaining chain of custody and performing drug counts.
Assist and perform inspections for accreditation (CAAS)
Maintain a clean and organized work space to include upkeep of Agency equipment and vehicles when transporting vehicles or equipment
Completes and documents loss/damages of equipment or products
Maintain professional communication particularly while using two-way radio activity
Attend periodic training meetings in order to stay informed of new policies, procedures, and equipment.
May be called upon to respond to an emergency scene
Prepare ambulances for duty in treating the sick and injured.
May be called upon to bring supplies and equipment to an emergency scene