Operations Support Technician (OST)

The Cheesecake Factory • Dunwoody, GA

5d • Onsite

About The Position

The Operations Support Technician (OST) is responsible for restaurant-level accounting and human resource functions, requiring attention to detail, the ability to work independently, and confidentiality with sensitive company information. This role supports restaurant computer equipment, ensuring functionality and troubleshooting technical issues as needed. The OST also provides exceptional customer service to staff and corporate departments, addressing inquiries and concerns promptly and professionally.

Requirements

• Demonstrated ability as a self-starter and quick learner, adept at adapting to new tasks and responsibilities.
• Flexible availability to accommodate varying hours and schedules as needed.
• Proficiency in accounting principles, ensuring accurate financial management.
• Comprehensive computer skills with a focus on Microsoft Word, Excel, and Outlook, essential for efficient office operations.
• Upholds strict confidentiality and acts discreetly with sensitive information.
• Proven problem-solving skills, capable of resolving issues promptly and effectively.
• Exceptional ability to prioritize tasks and manage multiple responsibilities concurrently.
• Outstanding interpersonal skills, fostering productive relationships within a diverse team environment.

Responsibilities

• Perform daily reconciliation of sales transactions to ensure accuracy and compliance with financial standards.
• Manage cash handling and bank transactions with precision and accountability.
• Reconcile invoices promptly and accurately to maintain vendor relationships and financial integrity.
• Efficiently enter and maintain data in relevant systems to support operational and reporting needs.
• Process new hire information accurately and timely, ensuring compliance with company policies and regulatory requirements.
• Administer benefits effectively, supporting employee understanding and utilization of company-provided benefits.
• Provide exceptional customer service to staff and corporate departments, addressing inquiries and concerns promptly and professionally.
• Support restaurant computer equipment, ensuring functionality and troubleshooting technical issues as needed.
• Maintain records in accordance with company policies and legal requirements, ensuring accurate retention and retrieval as necessary.

Benefits

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25% discount when dining as a guest

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed