Operations Support Specialist - Healthcare Training - Remote/Office Hybrid (local candidates only)

Esse Health•St. Louis, MO

4d•Hybrid

About The Position

The Operations Support Specialist provides support for all employees by delivering training on processes, systems, and population health workflows. This role collaborates with office staff and physicians to implement workflow improvements and changes to optimize population health management. This is a full-time position with a Monday - Friday schedule during regular business hours. No nights, weekends, or holidays are required. The role is eligible for the Esse Health full-time benefits package and reports to an Operations Manager. Travel to all Esse Health locations (greater St. Louis area, Shiloh, IL and Swansea, IL) will be required. This is a hybrid work environment position for a local candidate.

Requirements

Minimum of three years’ experience with application training and support.
Experience with Electronic Practice Management and Electronic Health Record systems.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Knowledge of Lean Six Sigma principles.
Understanding of medical office practices.

Nice To Haves

B.S. in Health Administration, Health Information Management, or a related field

Responsibilities

Present and provide in-person training in a classroom setting to employees and providers at the Esse Health Central Office/HUB (located in Town & Country) using prescribed agendas
Conduct regular site visits, observe workflows, and introduce features to ease workflow
Monitor usage of EMR and EPM systems at assigned locations and recommend system utilization improvements
Provide advanced end-user support, troubleshoot system malfunctions, and make appropriate system parameter changes
Develop training materials and documentation
Partner with physician offices to enhance workflows using Lean Six Sigma principles
Use process and outcome data to facilitate performance improvement discussions
Design and document process or system setup changes for assigned projects
Review issue logs to identify and analyze system problem trends
Assist with template modifications and additions to EMR
Support communication and specialized business requests from departments
Test system upgrades and report issues as needed
Provide onsite support to new physicians, mid-level providers, and office managers
Report office-level findings to the Operations Manager
Support all ancillary products that interface/interact with EMR and EPM systems