Operations Support Specialist (1 Year Contract)

RBC • Vancouver, BC

2d • Onsite

About The Position

Dr.Bill is a rapidly growing Medical Billing Software Company that services physicians throughout Ontario, British Columbia and Alberta, Canada. Our web and mobile applications are designed to support physicians through their medical billing journey, helping them spend less time on claim submission and more time with their patients. As Dr.Bill’s Operations Support Specialist, you will provide essential administrative and operational support across the Operations team, enabling increased capacity by managing critical coordination, documentation, and support activities. Act as a centralized support function (“admin pod”) to strengthen efficiency, consistency, and execution across the team.

Requirements

• At least 2 years Medical Office Assistant Experience.
• Experience with medical invoices for specialized medical coverage (Medavie Blue Cross, UHIP, RAMQ)
• Intermediate Microsoft Excel experience.
• Strong detail orientation and ability to multitask and work in a fast-paced environment.
• Excellent time management skills and ability to prioritize tasks.
• Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
• Strong computer skills and the ability to adapt to different IT systems.
• Experience working with sensitive documentation in a highly regulated environment.

Nice To Haves

• Intercom Experience
• Medical Billing Experience
• Experience working with sensitive documentation in a highly regulated environment.

Responsibilities

• Perform accurate data entry and manage the manual processing of patient records, ensuring information is complete, consistent and compliant.
• Phone health ministries to retrieve missing health data and ensure patient files are accurate and up to date
• Manage the private invoicing of patient claims, ensuring correct billing and timely submission.
• Onboard physicians into the private invoicing system, providing setup and ongoing support.
• Handle account set ups including communication with third party suppliers and resolution of any onboarding issues.
• Deliver core administrative and coordination tasks that ensure smooth day to day operations.
• Assist with document preparation, scheduling, meeting support, and follow up tracking.
• Maintain trackers, shared resources, and internal documentation.
• Ensure operational consistency by standardizing and maintaining templates, reports, and internal communications.
• Contribute to a collaborative pod structure, ensuring reliable coverage and support across the broader operations function.

Benefits

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed