Operations Support Specialist

NorthPoint Development•Kansas City, MO

11d•Onsite

About The Position

The Operations Support Specialist serves as a key operational partner to Multifamily leadership by providing administrative, financial, compliance, and organizational support across the multifamily portfolio. This position plays a critical role in ensuring operational processes are executed accurately, employee programs are coordinated effectively, and reporting and compliance requirements are met. The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment while maintaining a strong customer service mindset.

Requirements

High School Diploma or GED required.
Minimum of two (2) years of multifamily housing, apartment management, or related property management experience required.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Exceptional attention to detail and organizational abilities.
Ability to prioritize multiple projects and deadlines simultaneously.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to handle confidential and sensitive information with discretion.
Strong customer service orientation and professional demeanor.
Self-motivated and highly accountable.
Resourceful and proactive in identifying solutions.
Positive attitude and collaborative approach.
Strong sense of ownership and follow-through.
Adaptable and comfortable working in a fast-paced, evolving environment.
Passion for supporting people, processes, and operational excellence.

Nice To Haves

Associate's or Bachelor's degree preferred.
Previous experience in operations support, administrative support, project coordination, or executive support preferred.
Experience with ADP payroll systems preferred.
Experience with Yardi preferred.
Experience with Entrata preferred.
Experience using Monday.com or similar project management software preferred.
Familiarity with NAA and Blue Moon lease documentation preferred.

Responsibilities

Review and approve bi-weekly payroll processing, commissions, bonuses, and related compensation submissions through ADP.
Review and reconcile company credit card statements and supporting documentation.
Reconcile invoices and assist with invoice processing and approvals.
Perform data entry and maintain operational reports, scorecards, and measurable performance indicators.
Assist in coordinating employee onboarding, offboarding, transfers, and personnel changes.
Review and approve Yardi workflow tasks to ensure timely completion of operational processes.
Conduct applicant screening reviews and ensure compliance with company policies and fair housing guidelines.
Monitor and track Incentive and Development Agreement compliance requirements using Monday.com and other designated platforms.
Support audits, operational reviews, process improvement initiatives, and portfolio-wide best practice implementation.
Draft investor update reports and operational summaries for leadership review and approval.
Schedule meetings, prepare agendas, document meeting minutes, and distribute follow-up action items.
Provide accurate and professional communication via email, phone, and in-person interactions.
Support special projects, strategic initiatives, and operational rollouts as assigned.
Coordinate employee engagement initiatives, appreciation events, awards programs, recognition efforts, and company celebrations.
Assist with planning, execution, and logistics for training programs, educational seminars, leadership development events, team-building activities, and multifamily meetings.
Support special events, including ribbon cuttings, grand openings, industry networking functions, apartment association events, and community engagement activities.
Assist with planning and logistics related to AAKC and other industry organization participation.
Coordinate event schedules, vendors, invitations, materials, and related logistics as needed.
Attend off-site meetings, community visits, and special events on behalf of the operations team.
Serve as a resource to onsite teams regarding operational procedures, payroll processes, and workflow systems.
Coordinate travel and property visits to current and prospective communities.
Partner with property teams and leadership to support consistent implementation of operational initiatives across the portfolio.
Maintain professional relationships with team members, vendors, residents, and business partners.