Operations Support Specialist I (On-site Anchorage, Alaska)

GCI Communication Corp • Anchorage, AK

5d • Onsite

About The Position

GCI's Operations Support Specialist I will deliver operational, project, and administrative support to teams within the Chief Technology Office (CTO). This role will provide in-person front desk coverage up to five days per week, managing visitor interactions, general inquiries, and office support functions. The specialist will also collaborate on company-wide initiatives by coordinating and assisting with cross-functional projects, programs, and special assignments. This is an intermediate level position demonstrating broad knowledge and proficiency in areas of responsibility, performing moderately complex tasks and job duties with general instruction on routine work and new assignments. The role works under moderate supervision with latitude for independent judgment and supports higher-level staff in implementing more complex projects.

Requirements

• High School diploma or equivalent.
• A minimum of three (3) years of related experience in a Business Office or Customer Services environment.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel).
• Ability to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos).
• Demonstrated understanding of telephony terminology and concepts.
• Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with all levels of the organization.
• Ability to maintain the highest levels of confidentiality when working with proprietary, customer, and employee information.
• Ability to adapt to changing priorities and fluctuating workload demands with flexibility and composure.
• Ability to manage timelines, resources, and multiple responsibilities and keep projects/tasks on track.
• Strong problem-solving skills, with the ability to quickly and efficiently identify issues, make effective decisions, and implement practical solutions.
• High degree of accuracy in documentation and data entry.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Must work well in a team environment and be able to work with a diverse group of people and customers.

Nice To Haves

• At least one (1) year of experience in a telecommunications or telephony-related field.
• Associate degree in Business or related field.
• Relevant telecom industry or job specific certifications.

Responsibilities

• Review and process travel requests from the dispatch team for Field Services technicians, project teams, employees, and clients, coordinating flights, hotel accommodations, and ground transportation, and prioritizing urgent requests.
• Manage and coordinate charter transportation, primarily flights, by reviewing travel requests, verifying form accuracy, routing for approvals, ensuring approved vendors are utilized, and tracking monthly charter expenses.
• Track and manage weekly AIMS payouts for eligible field technicians, maintaining accurate records and preparing documentation for meetings.
• Review, code, and verify vendor invoices for accuracy and proper allocation, ensuring timely processing for payment.
• Coordinate new Alyeska badges and renewals, training, and drug testing, developing and maintaining a tracking system, and maintaining a repository of current badged employees.
• Conduct weekly reviews of tower light inspection reports, verifying compliance with FCC and FAA regulations, determining pass/fail status, and issuing notifications for inspection deadlines.
• Provide in-office/in-person front desk support, maintaining a clean and professional office environment, greeting and assisting visitors, managing mail and packages, organizing and ordering office supplies, submitting work orders for repairs, and serving as a point of contact for vendors.
• Oversee scheduling and setup for conference rooms and community spaces, coordinating logistics for meetings and events, including securing locations, preparing materials, managing vendors, and arranging catering.
• Maintain and update the on-call technician schedule and manage weekly communications regarding on-call technician assignments.
• Serve as a liaison between field personnel and internal departments, investigating and resolving discrepancies related to pay, P-Card expenses, and other field-related inquiries.
• Oversee procurement of supplies for SADC, ensuring proactive restocking, and manage training compliance by maintaining reports and coordinating training.
• Provide backup support to other departments and teams, assisting project managers with daily operations, managing schedules, maintaining project documentation, monitoring progress, and coordinating meetings and communications.
• Compile and prepare data for various reports, assist with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms, and review processes to identify inefficiencies and contribute to streamlined workflows.

Benefits

• GCI fosters an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated.
• We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED