Operations Support Specialist I (On-site Anchorage, Alaska)

GCI Communication Corp•Anchorage, AK

4d•Onsite

About The Position

GCI's Operations Support Specialist I will deliver operational, project, and administrative support to teams within the Chief Technology Office (CTO). This role involves providing in-person front desk coverage up to five days per week, managing visitor interactions, general inquiries, and office support functions. The specialist will also collaborate on company-wide initiatives by coordinating and assisting with cross-functional projects, programs, and special assignments.

Requirements

High School diploma or equivalent.
A minimum of three (3) years of related experience in a Business Office or Customer Services environment.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
Ability to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos).
Demonstrated understanding of telephony terminology and concepts.
Ability to adapt to changing priorities and fluctuating workload demands with flexibility and composure.
Ability to manage timelines, resources, and multiple responsibilities and keep projects/tasks on track.
Strong problem-solving skills, with the ability to quickly and efficiently identify issues, make effective decisions, and implement practical solutions.
High degree of accuracy in documentation and data entry.
Ability to accurately communicate information and ideas to others effectively.
Ability to make valid judgments and decisions.
Must work well in a team environment and be able to work with a diverse group of people and customers.

Nice To Haves

At least one (1) year of experience in a telecommunications or telephony-related field.
Associate degree in Business or related field.
Relevant telecom industry or job specific certifications.

Responsibilities

Review and process travel requests for Field Services technicians, project teams, employees, and clients, coordinating flights, hotel accommodations, and ground transportation, prioritizing urgent requests, and reporting back if additional information is needed.
Manage and coordinate charter transportation, primarily flights, by reviewing travel requests, verifying form accuracy, routing for approvals, ensuring approved charter vendors are utilized, and tracking monthly charter expenses for reporting.
Track and manage weekly AIMS payouts for eligible field technicians, maintaining accurate records, inputting data, and preparing documentation for meetings.
Review, code, and verify vendor invoices for accuracy and proper allocation, ensuring timely processing for payment.
Coordinate new badges and renewals, training, and drug testing for the Alyeska Badge Process, developing a tracking system and maintaining a repository of current badged employees.
Conduct weekly reviews of tower light inspection reports, verifying compliance with regulations, determining pass/fail status, and issuing notifications for upcoming deadlines.
Provide in-office/in-person front desk support, maintaining a clean and professional office environment, greeting and assisting visitors, managing mail and packages, organizing inventory, ordering supplies, submitting work orders, and serving as a point of contact for vendors.
Oversee scheduling and setup for conference rooms and community spaces, coordinating logistics for meetings and events, including securing locations, preparing materials, managing vendors, and arranging catering.
Maintain and update the on-call technician schedule and manage weekly communications regarding on-call assignments.
Serve as a liaison between field personnel and internal departments, investigating and resolving discrepancies related to pay, P-Card expenses, and other field-related inquiries.
Oversee procurement of supplies for SADC, ensuring proactive restocking, and manage training compliance by maintaining reports and coordinating training.
Provide backup support to other departments and teams, assisting project managers with daily operations, managing schedules, maintaining project documentation, monitoring progress, and coordinating communications.
Compile and prepare data for various reports, assisting with the creation of PowerPoints, Microsoft Forms, and Smartsheet Forms.
Review processes, identifying inefficiencies and contributing to the development of streamlined workflows.