Operations Support Manager

Allied Universal • Richardson, TX

2d • Onsite

About The Position

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Operations Support Manager. The Operations Support Manager is responsible for day-to-day overseeing of various operational and administrative aspects under the direction of the Director of Special Services, this role supports the delivery of specialized security services, including workplace violence events, strike security, disaster response, and armed/unarmed law enforcement deployments nationwide.

Requirements

• High school diploma or equivalent (e.g., GED)
• Minimum of five (5) years of professional security experience
• Proven leadership managing high‑volume, complex service teams
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Knowledge of emergency security operations and law enforcement response
• Strong multitasking, prioritization, and deadline management with attention to detail
• Excellent written and verbal communication, including reporting, logs, and client interaction
• Strong customer service, interpersonal, and teamwork skills; composed under pressure

Nice To Haves

• Former Military or law enforcement background
• Bachelor’s or Associates degree in protective service, business, or related field
• Prior experience in event, private or corporate security
• Experience with HRIS system

Responsibilities

• Manage daily Special Services operations to ensure timely, accurate fulfillment of client requests
• Coordinate deployment and scheduling of off‑duty officers, armed agents, security staff, and subcontractors
• Dispatch personnel for specialized assignments including workplace violence, labor actions, disaster response, and emergencies
• Serve as primary client contact; participate in meetings, quality reviews, and issue resolution
• Oversee personnel and subcontractor performance; address attendance, complaints, and staffing issues, escalating as needed
• Maintain accurate operational documentation across Smartsheet, WinTeam, and related systems
• Partner with Payroll, Billing, and Accounting to ensure billing accuracy and margin targets
• Track and report operational metrics, including staffing levels, service quality, wins, and improvement opportunities

Benefits

• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually
• five sick days
• four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED