Service Operations Support Manager
About The Position
The Service Operations Support Manager is responsible for providing hands-on support to Corporate and Field Service leadership by providing training and project management of Service initiatives and project implementation. This individual will be considered a subject matter expert in all Service-related policies, procedures and KPI’s. In addition, he or she will be responsible for the continuous management and monitoring of FleetPride’s Service equipment and tooling by ensuring all assets are properly being utilized and maintained. This individual will also be responsible for providing technical expertise and root cause failure analysis of large warranty claims. He or she will also provide training and implementation support for current and future acquisitions.
Requirements
- High School Diploma (or GED or High School Equivalence Certificate) required.
- Eight years’ experience in the service business, preferably in diesel (truck and trailer) repair and sales.
- Have hands-on knowledge of truck and trailer repair, labor rates, mechanic productivity and customer relationship skills.
- At least 3 years in a managerial role in a service environment and have demonstrated the ability to be a successful leader.
- Must have experience in attracting, retaining, and developing all levels of service professionals.
- Valid drivers’ license with clean driving record.
- Eye and hearing protection when needed. Any PPE that the FleetPride Safety Department deems necessary for the safe performance of the job.
Nice To Haves
- Associates Degrees or Technical Degree Preferred.
Responsibilities
- Ensure new and existing team members are trained on FleetPride’s latest safety policies, programs, and procedures to include Safety Dashboards.
- Oversee the ordering, tracking and implementation of tools, vehicles, and equipment to ensure proper, safe, and efficient implementation of assets.
- Provide sourcing expertise of tooling, diagnostic software, and equipment recommendations.
- Complete periodic asset (equipment, diagnostic software, vehicles, and tooling) utilization reporting to ensure assets are being fully utilized and in the proper locations.
- Provide electronic diagnostic tooling management, sourcing, and support. This includes monitoring of licensing costs and software utilization.
- Regularly reviewing of tooling, diagnostic software and equipment specs to ensure the latest advancements are being reviewed and considered.
- Assist with the relocation of assets when necessary and ensure the Accounting Asset transfer SOP is followed.
- Provide technical assessment and root cause analysis of large warranty claims.
- Assist in the training location leaders on FleetPride Service KPI’s such as Gain/Loss, Productivity, Efficiency etc.
- Provide training to service leadership on applicable FleetPride policies and procedures.
- Provide operational best practices coaching and guidance.
- Ensure that locations only perform operations which they are qualified to perform.
- Work with the service department managers to monitor and control the performance of the departments using appropriate reports, tracking systems and surveys.
- Support the training and integration of new acquisitions.
Benefits
- FleetPride offers career opportunities for self-motivated professionals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
