Manager, Operations Support

Xylem•Houston, TX

3d•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Manager Operations Support is an experienced manager primarily focused on employee expectations, is responsible for managing personnel, deliverables and execution of department goals, and identifies, supports and leads strategic organizational priorities. Position is Hybrid. Manage and direct the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals. Develop strategic direction for the team by collaborating with senior leaders. Budget and forecasting responsibilities for cost centers/department. Has full authority for personnel actions and will need extensive knowledge of department processes. Sets department goals and objectives, ensures employees understand their role and monitors results/effectiveness, expense and budgets. Establishes and monitors (at a high-level) procedures for processing development work in support of strategic initiatives. Leads their respective shared services process team. Strong collaboration with all business partners to understand the impact of their respective process on all business units. Ensures that processes are well documented and that staff is trained adequately. Ensures that performance metrics are outlined for each process and that performance is measured and reported on. Constantly improving performance in relation to performance metrics, as well as process improvement. Educates business partners and customers on the impacts between business processes and business activities. Collaborates across business processes and business segments to ensure alignment of processes to best practices.

Requirements

Bachelor’s degree strongly preferred with demonstrated leadership experience or High school diploma plus 10 years of applicable work experience with at least 5 years of demonstrated leadership experience
Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
Proactively drives strategy and task execution with high levels of autonomy
Strong collaboration with other disciplines
Advanced execution and organization skills
Develops multiple large teams
Leadership, scope of responsibility for large sized teams; regional or across NAM
Proficient understanding of business acumen
Advanced understanding of financial principals
Excellent communication skills
Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Advanced ERP fluency in relevant area of expertise
Advanced understanding of business reporting and delivering insights from those reports
Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
Fluency in a CRM application like (Sales Force)

Responsibilities

Create and maintain safe working environment and culture within the organization
Defines and drives (proactive) customer management, employee management, safety management, advanced interpersonal relationship and leadership skills
Challenge the status quo, analyze processes and assess potential to apply innovative enhancements
Models, enables and coaches developmental support of High Impact Behaviors for department
Develop and cultivate strategic relationships
Operational and strategic management; autonomy to make decisions that impact divisional and cross-functional span of control
Approve expense report and performance evaluations
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)
Collaborates with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share and develop best practices
Identifies workflow enhancement areas that result in reduced turnaround timeframes, better customer satisfaction, and an enhanced reputation for quality customer service
Drive a culture of accountability, continuous improvement, and personal excellence
Operational support management; autonomy to make decisions that impact divisional/department span of control
Approve expense report and performance evaluations
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)
Drive a culture of accountability, continuous improvement, and personal excellence
Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices
Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation