Operations Support Manager

Avis Budget Group • Pittsburgh, PA

3d • Onsite

About The Position

As an Airport Manager, you will lead all aspects of operations at an airport location— ensuring a safe, efficient, and profitable business while delivering a consistently positive experience for both customers and employees. This role requires a hands-on leader who can balance operational excellence, people leadership, and financial performance in a fast-paced, customer-facing environment.

Requirements

• Bachelor’s degree (BA/BS) or equivalent required
• At least 1 year of leadership or management experience
• Experience in car or truck rental preferred; background in operations, customer service, training, or human resources strongly valued
• Working knowledge of profit and loss (P&L) management
• Strong decision-making skills with the ability to operate independently within established guidelines
• Strong analytical and math skills, with the ability to interpret reports and operational data
• Proven ability to lead, coach, and manage large teams effectively
• Exceptional communication skills, including the ability to articulate company vision and provide clear operational direction to employees, contractors, and vendors
• Strong organizational and administrative skills with attention to detail
• Excellent time management and prioritization skills in a fast-paced, changing environment
• Strong customer service orientation, with the ability to make operational decisions based on customer needs
• Demonstrated problem-solving skills and results-driven mindset
• Willingness to travel as needed

Responsibilities

• Oversee all airport operations related to customer service, vehicle rentals, and fleet readiness.
• Manage customer transactions at the rental counter.
• Drive the sale of incremental products and services.
• Ensure vehicles are cleaned, prepared, and available for the next rental.
• Plan, manage, and implement staffing schedules based on business demand and transaction volume.
• Oversee both exempt and non-exempt employees.
• Lead and support teams responsible for customer shuttling between terminals and vehicle areas, ensuring timely, safe, and customer-friendly transportation.
• Handle customer concerns and escalations, ensuring issues are resolved promptly and effectively.
• Analyze operational and financial data, including transaction volumes, revenue performance, and expense trends, to inform decisions and improve results.
• Assist with annual budget preparation.
• Monitor fuel pricing and cost controls.
• Implement HR policies and procedures.
• Ensure compliance with company standards and operational guidelines.

Benefits

• Medical, dental, vision, life, and disability insurance
• Access to additional voluntary benefits, including group auto and home insurance, pet insurance, legal assistance, identity theft protection, FSA, accident and critical illness coverage, and supplemental life insurance
• Flexible spending benefit of up to $270 for public transportation or parking expenses
• 401(k) retirement plan with company-matched contributions
• Comprehensive training to learn the business and enhance leadership and operational skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager