Operations Support Manager

CFGI•Quinte West, ON

13d•$70,000 - $75,000•Onsite

About The Position

The CFGI Denver Operations Support Manager provides operational, administrative, and coordination support across the Denver, Chicago, and Salt Lake City offices. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs. The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment. This is an in-person role that will sit in our Denver office.

Requirements

Experience in operations, administration, business support, office coordination, event coordination, or a related role
Professional services, consulting, corporate, or fast-paced business experience preferred
Strong organizational, multitasking, communication, and follow-through skills.
High attention to detail and commitment to accuracy
Proficiency within the Microsoft Outlook suite and Salesforce
Comfort working with spreadsheets, trackers, reports, calendars, and shared documents
Ability to work independently and collaborate across functions and levels.
Discretion and professionalism when handling confidential or sensitive information
Experience coordinating meetings, events, vendors, travel, invoices, or business logistics preferred

Nice To Haves

Organized and detail-oriented
Proactive, resourceful, and solutions-focused
Service-oriented with strong interpersonal skills
Able to anticipate needs and take initiative
Clear, professional communicator
Reliable with strong ownership and follow-through
Flexible and adaptable
Comfortable managing multiple stakeholders and priorities
Exercises sound judgment and discretion
Focused on continuous improvement

Responsibilities

Coordinate internal requests, business support needs, follow-up items, and cross-functional communication
Maintain procedures, documentation, trackers, reports, meeting materials, and operational records
Support and improve templates, workflows, standard operating procedures, and internal processes
Monitor deadlines, deliverables, and action items to ensure timely follow-through
Identify opportunities to improve efficiency, reduce duplication, and promote consistency
Support market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls etc.) via Salesforce and Power BI
Organize information, resources, processes, and communication channels that support effective operations
Partner with stakeholders to resolve requests, advance priorities, and ensure follow-up
Support onboarding logistics, workspace readiness, internal announcements, and employee engagement activities
Help maintain a professional, organized, and responsive support environment
Support the partner group to translate strategic goals into actionable plans via Salesforce and assisting with coordination and management of key strategic in market activities (scheduling and planning of key client/prospect/referral partner meetings and related prep work, including holding the pen on drafting content and insights, working alongside PMD group)
Liaise with PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measuring progress on top of funnel channel activity for our PMD group and establishing opportunities via Salesforce for pre-qualified leads â€“ taking data entry responsibilities away from PMD group.
Provide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-up
Support communication between leadership, administrative teams, and cross-functional groups
Assist with internal planning, team initiatives, and execution of operational priorities
Handle confidential, sensitive, and business-critical information with discretion and sound judgment
Support planning and execution of meetings, trainings, events, team gatherings, and other business activities from idea to execution to follow through
Assist in coordinating marketing campaigns, social media posts, and digital communications in collaboration with internal or external marketing partners
Coordinate logistics, including venues, catering, room setup, materials, attendee tracking, invitations, transportation, and follow-up
Partner with stakeholders to ensure meetings and events are organized, professional, and aligned with CFGI standards
Assist with travel, hotel arrangements, itineraries, and related logistics as needed.
Track event details, budgets, confirmations, timelines, and vendor communications
Coordinate with vendors and service providers to obtain quotes, confirm services, track deliverables, and resolve issues
Support purchase requests, invoice tracking, payment follow-up, and coordination with internal teams
Maintain vendor records, agreements, costs, and recurring service details
Ensure spending, approvals, and documentation align with CFGI policies
Maintain trackers, dashboards, status reports, and data summaries to support planning and decision-making
Collect and analyze information related to business support needs, expenses, vendors, events, workload, and processes
Provide updates on progress, issues, trends, and recommended improvements
Identify process gaps and support practical improvements to ways of working
Ensure information is accurate, organized, and accessible
Work with internal teams to coordinate support and resolve business needs.
Help align administrative and operational practices with CFGI policies and expectations
Support communications, onboarding, employee engagement, and other cross-functional initiatives
Build strong relationships and contribute to a collaborative, responsive, service-focused culture