Operations Support Manager

Heritage Community Credit Union•Sacramento, CA

2d•$89,094 - $133,641•Hybrid

About The Position

Heritage Community Credit Union is seeking a Full Time Exempt Operations Support Manager who is a highly motivated, dynamic, enthusiastic and service individual to join the HCCU Crew. The Operations Support Manager provides leadership, direction, and technical expertise to the Operations Support team with an enhanced focus on credit and debit card program management, fraud mitigation, operational quality, compliance, and operational risk. This role manages day-to-day operational support for card services, branch operations, deposit products, lending, e-services, compliance, and fraud/dispute processes. The Manager ensures strong internal controls, leads departmental projects, and develops the operations team members including the Compliance & Risk Officer to support HCCU’s mission and growth. This position is located in the Sacramento CA area and follows a hybrid work arrangement - a mix of REQUIRED on-site work and REQUIRED remote work.

Requirements

3–5+ years of experience in credit union or financial institution operations.
At least 2 years in card programs, fraud, or compliance/risk management preferred.
Experience supervising staff, including compliance or risk personnel, strongly preferred.
Strong knowledge of card network rules, fraud tools, dispute management, operational risk, and regulatory requirements.
Ability to interpret and apply federal and state regulations (Reg E, Reg Z, Reg CC, UCC, OFAC, and general operational compliance requirements).
May be required to obtain and maintain NMLS designation.
May serve as a Notary Public.
Valid driver’s license.
High level of organization, systems thinking, and follow-through.
Strong leadership and team development skillset.
Analytical mindset with excellent problem-solving ability.
Strong communication and cross-department collaboration.
Ability to manage multiple projects simultaneously.
Deep understanding of operational workflows, card systems, fraud trends, compliance requirements, and risk management practices.

Responsibilities

Provides leadership, direction, and technical expertise to the Operations Support team.
Focuses on credit and debit card program management, fraud mitigation, operational quality, compliance, and operational risk.
Manages day-to-day operational support for card services, branch operations, deposit products, lending, e-services, compliance, and fraud/dispute processes.
Ensures strong internal controls.
Leads departmental projects.
Develops the operations team members including the Compliance & Risk Officer.