Operations Support Manager
Johnson & Johnson Innovative Medicine•Jacksonville, FL
•Onsite
About The Position
The Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control.
Requirements
- Bachelor’s degree in Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
- 5+ years of progressive experience in operations, warehouse management, and maintenance/calibration; management or supervisory experience preferred.
- Hands-on experience with CMMS, WMS, and ERP systems.
- Strong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management.
- Familiarity with relevant regulatory frameworks (industry-specific: e.g., GMP, ISO) is a plus.
- Excellent leadership, communication, problem-solving, and organizational skills.
Nice To Haves
- Technical background (mechanical/electrical) or certification in maintenance/industrial trades.
- Experience with Lean, Six Sigma, TPM, or reliability engineering approaches.
- Proven vendor negotiation and contract-management skills.
Responsibilities
- Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards.
- Manage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment.
- Ensure compliance with all shipping regulations, labeling, and documentation requirements.
- Implement and enforce health, safety, and housekeeping standards in the warehouse.
- Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance.
- Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability.
- Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
- Own the calibration program for test, measurement, and process control equipment—develop schedules, execute or manage vendors, and ensure traceable documentation.
- Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs.
- Source and manage relationships with service vendors, calibration labs, and spare-parts suppliers; oversee contracts and SLAs.
- Drive root-cause analysis and reliability improvement initiatives (RCA, FMEA, TPM).
- Maintain accurate maintenance and calibration records to support audits and regulatory compliance.
- Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
- Promote cross-training and skill development to increase team flexibility.
- Foster a safety-first culture and lead regular safety and training programs.
- Ensure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry-specific requirements).
- Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures.
- Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels.
- Produce regular operational reports and present performance metrics to leadership.
Benefits
- Inclusive work environment where each person is considered as an individual.
- Respect for the diversity and dignity of employees.
- Recognition of employee merit.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
