Operations Support Manager - Houston TX

Military Spouse Corporate Career Network • Houston, TX

2d • Onsite

About The Position

The Fortress Operations Support Manager manages a team responsible for keeping day-to-day business operations running smoothly across the United States. The role improves workflows, coordinates across regional teams, and helps resolve operational issues. The team supports service operations through daily administration of ERP functions, customer communication regarding SOA and billing, asset management, and other duties assigned by the Fortress Operations Director.

Responsibilities

• Oversee placement of materials and tools in each region so resources are available to support the next day's operations.
• Control inventory costs and inventory management processes across the organization.
• Monitor tool usage and operational metrics, identify trends, and recommend cost-cutting and efficiency improvements.
• Help manage vendor relationships, tools, supplies, and budgets as needed.
• Coordinate the billing workflow with each region and NOV finance and accounting.
• Administer ERP workflows, ensure they run smoothly across the organization, and escalate issues.
• Oversee daily support activities and ensure requests, issues, and escalations are handled promptly.
• Identify, evaluate, and implement efficiency optimization projects while promoting continuous improvement.
• Perform other duties identified by the Fortress Operations Director to support daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed