Operations & Support Engineer, Sr.

GD Information Technology•Springfield, MO

3d•$124,093 - $133,400•Onsite

About The Position

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations & Support Engineer, Sr. joining our team to support our government client’s activities in the Springfield VA, St. Louis, MO or Arnold, MO locations. General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking an Enterprise Operations Leader to provide flexible and quality IT services. Using IT Service Management and Program Management skills and best practices will manage the day-to-day activities of over 100 IT professionals in multiple geographically separated areas and some in austere environments. This individual must possess strong leadership, communication, planning skills, and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical IT services. At GDIT, people are our differentiator. As a Tier 3 operations resource, the role is part of a 24x7 engineering team; providing direct support for detection, isolation, and resolution of sites service errors and external integration disruptions for a set of globally distributed sites. Tier 3 operations serves as an escalation point for user reported issues and incidents, automated alarming resolution, and part of the team responsible for continuous site deployments provided by the development team. This role will require a broad level of knowledge of high priority systems across a multi-location enterprise. This position supplements part of a 24x7x365 team that monitors ground equipment and a set of Openshift containers that the projects runs on. Tasks include monitoring application level issues exposed via integrated telemetry and observability. Tier 3 will notify and coordinate issues seen that require external team resolution or escalation to the Tier 4 (development) team. Work with other team members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting Update operations log on daily activity progress, and reviews all operator log entries for accuracy. Perform regular twice a week site deployments following instructions provided by the development team and validate successful updates. Support system testing after major platform upgrades and during maintenance activities Monitor application performance to be able to respond to event notifications and determine courses of action Coordinating with other team members to maintain system state of health Report discrepancies concisely as they occur Investigate and rectify procedural discrepancies Identify areas of process improvement Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures Supporting and engaging in programs, projects and practices behind the client's culture and strategy, and comply with all policies and procedures Following industry and department policies and regulations to ensure client's services are consistent with, and/or superior to, industry best practices

Requirements

Experience with Red Hat Openshift Platform, Kubernetes, and Containerization
Ability to Analyze, administer, create and maintain Grafana observability platform that support day to day operations
SOP and Playbook creation for issue resolution
Ability to troubleshoot, identify and coordinate resolution with external enterprise teams that we are dependent on (ex. storage, Openshift platform, gitlab etc.)
Self-motivated with the ability and desire to learn complex systems
Serve as a mentor to peers
Routine interaction with multiple customers.
Solid written and verbal communications skills.
Ability to multi-task
Strong analytical and troubleshooting skills
Participates in special projects as required.
BA/BS or equivalent, 10+ years of experience
all candidates must hold a TS/SCI with Polygraph
US Citizenship Required

Responsibilities

Direct support for detection, isolation, and resolution of sites service errors and external integration disruptions for a set of globally distributed sites
Serve as an escalation point for user reported issues and incidents, automated alarming resolution, and part of the team responsible for continuous site deployments provided by the development team
Monitor ground equipment and a set of Openshift containers that the projects runs on
Monitor application level issues exposed via integrated telemetry and observability
Notify and coordinate issues seen that require external team resolution or escalation to the Tier 4 (development) team
Work with other team members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
Update operations log on daily activity progress, and reviews all operator log entries for accuracy
Perform regular twice a week site deployments following instructions provided by the development team and validate successful updates
Support system testing after major platform upgrades and during maintenance activities
Monitor application performance to be able to respond to event notifications and determine courses of action
Coordinating with other team members to maintain system state of health
Report discrepancies concisely as they occur
Investigate and rectify procedural discrepancies
Identify areas of process improvement
Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
Supporting and engaging in programs, projects and practices behind the client's culture and strategy, and comply with all policies and procedures
Following industry and department policies and regulations to ensure client's services are consistent with, and/or superior to, industry best practices

Benefits

Comprehensive benefits and wellness packages
401K with company match
competitive pay and paid time off
full flex work weeks where possible
vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

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