Sr. Applications Support Engineer

Cardone Enterprises•Aventura, FL

17h•Onsite

About The Position

Cardone Training Technologies (CTTI) is seeking a Sr. Applications Support Engineer to join their team at 10X HQ in Aventura, Florida. This role is crucial for maintaining the daily health of the company's SaaS stack, ensuring over 300 employees remain productive, their identities secure, and their Macs compliant. The engineer will be responsible for fixing issues, automating processes that slow down the business, and providing data to leadership. This is a hands-on engineering position with significant authority, reporting directly to the Chief Information Officer. The role is full-time and requires on-site presence in Aventura, Monday through Friday, as the company values in-person collaboration and rapid support.

Requirements

Deep, hands-on experience with Google Workspace Enterprise administration.
Deep, hands-on experience with Zoom Enterprise administration.
Deep, hands-on experience with Zendesk administration.
Working experience with Okta (SSO, policies, provisioning).
Experience with JAMF and Apple Business Manager.
PandaDoc administration experience.
Minimum of 5+ years administering business SaaS at scale.
Identity and access fluency (SSO, SAML / OIDC, MFA, provisioning and deprovisioning).
Clear written and verbal communication skills.
Ability to work on-site in Aventura, Monday through Friday.

Nice To Haves

Bilingual English / Spanish.
Scripting in Python, Bash, or PowerShell.
Experience with Zapier, Make, or Google Apps Script running in production.
Familiarity with PCI, HIPAA, or Zero Trust principles.
NetSuite, HubSpot, Aloware, or JotForm administration experience.

Responsibilities

Applications administration (tier 2 /3) for Google Workspace Enterprise, Zoom Enterprise, Zendesk, Okta, JAMF + Apple Business Manager, and PandaDoc.
Ongoing administration across NetSuite, HubSpot, JotForm, and Aloware.
Redesign workflows that slow the business down, not just close tickets.
Build automations with Zapier, Make, Google Apps Script, or native APIs.
Standardize onboarding and offboarding processes.
Build dashboards and conduct SaaS usage audits for leadership.
Turn ticket metrics, platform analytics, and SaaS spend data into actionable decisions.
Write clear documentation and create short video walkthroughs.
Run onboarding sessions and quick training for new hires and departments.
Manage vendor relationships, including escalations, roadmap requests, and renewals.
Support the CIO with quarterly reviews, compliance work, and contract evaluations.