Operations Support Coordinator

HOLT Group•Houston, TX

3d•Onsite

About The Position

HOLT Industrial Systems in Houston, Texas is looking for an Operations Support Coordinator. This position is responsible for the preparation, planning, and follow-up of Maintenance agreements and other operational processes as needed. It provides assistance on improving product support efficiencies and maximizing customer satisfaction. This includes agreement renewals, quoting assistance, organizing, billing using both internal and external systems, documentation, and filing of paperwork. The incumbent is expected to model HOLT’s Values Based Leadership (VBL) practices daily, demonstrating alignment with the company's mission and core business values, collaborating with internal/external resources, and participating in ongoing self-development. The position is located at 8640 Panair Street, Houston, TX 77061, with hours Monday through Friday 8:00 AM to 5:00 PM, in person.

Requirements

Excellent oral and written communication skills
Exceptional organizational, time management, and multi-tasking skills
Knowledge of business accounting principles
Computer proficiency and technical aptitude to utilize various MS Office products, and other job-related software
Ability to interact with tact and courtesy and maintain a professional manner
The ability to read and understand information and ideas presented in writing
The ability to listen to and understand information and ideas presented through spoken words and sentences
The ability to work independently as well as part of a diversified team
High School Diploma or equivalent required

Nice To Haves

College preferred
Minimum three years of job-related experience preferred

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Maintains Maintenance agreements using resources found in Sage and other Business Systems
Assists with maintaining an accrual account system for the tracking of customers who make advance payments for services not yet rendered, thereby, separating regular service payments from Service Agreement payments not currently chronicled in our existing company accounting system
Manages all “interval” billing through appropriate systems
Maintains a contract renewal plan with input from Sales Reps
Opens and closes internal and external work orders utilizing customer or OEM portals for preventive, corrective, and warranty services
Issues and receives Purchase Orders, maintains all associated paperwork
Assists with customer relations/service of our current and potential customers
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned