Call Centre Operations - Operations Support Clerk

Accerta•Toronto, ON

3d•Hybrid

About The Position

This position ensures efficient mail and package handling, keeps office inventory, supports meeting coordination, and provides administrative help across the organization. The clerk works closely with office management to keep spaces tidy and to help with seamless office functions, including supporting meetings and catering. Aligned with Accerta’s commitment as a certified B Corporation, this role contributes to Accerta’s social purpose by supporting the accurate, timely, and secure handling of operational communications that enable equitable access to publicly funded services. The Operations Support Clerk demonstrates B Corp principles of accountability, transparency, and equity through careful tracking of mail and materials, adherence to privacy and security requirements, and reliable fulfillment practices that support efficient service delivery and reduce administrative burden.

Requirements

Minimum 1 year of experience in a mailroom, clerical, or administrative support role.
Minimum 1 year of data entry experience with demonstrated accuracy.
Strong interpersonal and communication skills, with the ability to work effectively across all levels of the organization.
High school diploma or equivalent required
Proficiency in Microsoft Office (Word, Excel, PowerPoint) or equivalent tools.
Strong computer skills with the ability to learn and navigate operational systems.
Demonstrated accuracy and attention to detail in data entry and record maintenance.
Ability to handle information in accordance with privacy and security requirements.
Demonstrates reliability and professionalism in all aspects of office support and fulfillment, contributing to consistent and dependable service delivery.
Maintains confidentiality and security when handling sensitive correspondence and packages, in alignment with Accerta’s commitment to accountability, transparency, and responsible stewardship of information.
Displays flexibility and adaptability in responding to changing office needs and priorities while supporting efficient and low-waste operational practices.

Nice To Haves

post-secondary education considered an asset

Responsibilities

Receive, sort, date-stamp, and distribute incoming mail and courier packages (e.g., FedEx, UPS) to departments or individual employees.
Weigh, measure, and affix proper postage to outgoing mail and parcels. Prepare shipping documents and file waybills to ensure correct tracking and delivery.
Conduct scheduled mail runs to pick up and drop off mail throughout the office. Manage internal inter-office correspondence efficiently, securely, and in alignment with privacy and information stewardship standards.
Maintain and update existing tracking logs for incoming/outgoing mail to support accuracy, transparency, and traceability.
Monitor inventory levels, receive shipments, and restock office supplies to ensure all departments are adequately equipped.
Keep office spaces tidy, including meeting rooms and shared spaces. Prepare and clean up after in-office meetings, including food clean up and ensure meeting spaces are properly set up.
Manage meeting room bookings and provide administrative support as needed.
Actively participate in the H&S committee.

Benefits

Coverage begins on the employee's first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
Eligibility starts on the employee's first day, and a 5% employee contribution is matched by a 5% employer contribution.
Opportunities to increase your earnings.
in a company that promotes from within.
Time off to volunteer within our community
working environment with a laptop and two monitors.
A one-time payment of $750 included in the employee's first paycheck.
Access to Mental Health on Demand for employees and their dependents.
Includes Employee Assistance Program services.
Up to 8 hours of paid time off annually to volunteer in your community.
Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
Tuition reimbursement for post-graduate courses, upon prior approval.
Employees can earn a $1,500 reward for successful referrals of other employees.