Operations Support Center Generalist

Qualis LLC•Huntsville, AL

About The Position

Qualis LLC is seeking a highly motivated, detail-oriented Operations Support Generalist to provide essential operational support. The role includes cross-training in User Services, Secure Media Services, and administrative tasks. The ideal candidate is a proactive problem-solver who can learn technical processes, communicate effectively, maintain accurate records, and support smooth operational workflows. U.S. citizenship is required, and the candidate must be able to obtain a Secret clearance.

Requirements

Basic computer skills, including familiarity with computer hardware, software applications, and navigation.
Understanding of security protocols and ability to adhere to regulations.
Strong verbal and written communication skills to interact with users, explain processes, and convey information professionally.
Attention to detail in recording data, verifying information, and maintaining accurate documentation.
Ability to follow step-by-step instructions and protocols meticulously.
Proficiency in accurately and efficiently entering data into computer systems.
Ability to understand and troubleshoot technical issues.
Ability to prioritize tasks and manage time effectively.
Adaptability to switch assignments and learn new procedures quickly.
0–8 years of related work experience.
U.S. citizenship and ability to obtain a Secret clearance.

Nice To Haves

Security+ certification.
Ability to read and process System Authorization Access Request (SAARs/DD-2875) forms.
Experience managing RSA SecurID.
Advanced proficiency in burning media to disks.
Previous experience in a government or security-conscious environment.
Knowledge of media handling and tracking media transfers.
Advanced proficiency in using ticketing systems.
Analytical skills to assess the scope and priority of issues.
Previous experience in user account administration.