Operations Support Center Generalist

Qualis • Huntsville, AL

5d

About The Position

Qualis LLC is seeking a motivated, detail-oriented Operations Support Generalist to provide essential operational support. The role includes cross-training in User Services, Secure Media Services, and administrative tasks. The ideal candidate is a proactive problem-solver who can learn technical processes, communicate effectively, maintain accurate records, and help ensure smooth operational workflows.

Requirements

• Familiarity with basic computer hardware, software applications, and navigation.
• Understanding of security protocols and ability to adhere to regulations.
• Strong verbal and written communication skills.
• Attention to detail in recording data, verifying information, and maintaining documentation.
• Ability to follow procedures and instructions meticulously.
• Proficiency in accurate and efficient data entry.
• Problem-solving ability, including understanding and troubleshooting technical issues.
• Ability to prioritize tasks and manage time effectively.
• Adaptability and ability to learn new procedures quickly.
• 0–8 years of related work experience.
• Must be a U.S. citizen and able to obtain a Secret clearance.

Nice To Haves

• Security+ certification.
• Ability to read and process System Authorization Access Request (SAARs/DD-2875) forms.
• Experience managing RSA SecurID.
• Advanced proficiency in burning media to disks.
• Previous experience in a government or security-conscious environment.
• Knowledge of media handling and tracking media transfers.
• Advanced proficiency in using ticketing systems.
• Analytical skills to assess the scope and priority of issues.
• Previous experience in user account administration.

Responsibilities

• Provide operational support across User Services, Secure Media Services, and administrative tasks.
• Follow security protocols, regulations, and step-by-step procedures.
• Enter data accurately and efficiently into computer systems.
• Record and verify information and maintain accurate documentation.
• Understand and troubleshoot technical issues.
• Prioritize tasks and manage time effectively.
• Adapt to changing assignments and learn new procedures quickly.

Benefits

• Health, dental, and vision insurance.
• 401(k) match.
• Paid time off and holidays.
• Educational, professional development, and certification reimbursement.
• Tax-saving options.
• Disability and life insurance.
• Flexible scheduling.
• Family-friendly work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed