Operations Support Assistant

Pacific Air Forces•Elmendorf AFB, AK

8d•Onsite

About The Position

This is a Non-Appropriated Fund (NAF) Regular Full-Time position assigned to the Joint Base Elmendorf-Richardson Fisher House. The schedule is 35 to 40 hours per week. The role supports administrative tasks, guest services, inventory control, and facility operations. It requires shift work to provide coverage on evenings, weekends, holidays, or special situations. The incumbent may operate government vehicles to transport supplies or guests to and from medical treatment facilities upon request. The employee assists with phone calls, limited electronic entry of registration forms, incident reporting, housekeeping reports, volunteer support, guest check-in and check-out, guest requests, facility information, and guest satisfaction. The role also involves tracking linens and household supplies, handling lost and found items and donations, light housekeeping, minor maintenance and groundskeeping, energy conservation, room and common-area checks, maintenance work orders, and facility safety and security. The position requires a favorable background investigation, drug test, and pre-employment physical. The incumbent must possess or obtain and maintain a valid state driver's license. Benefits include health and life insurance, awards, leave, retirement, 401(k), overtime pay, workers' compensation, shift differential, Sunday premium pay, and holiday pay.

Requirements

Must complete a background investigation with favorable results.
Must possess or obtain and maintain a valid state driver's license from one of the 50 U.S. states or possessions to operate vehicles.
Must complete a drug test with favorable results; this is a drug-testing position.
Must complete a favorable pre-employment physical.
Must be able to work shifts, including evenings, weekends, holidays, or special situations.
Must meet the stated U.S. residency eligibility condition: U.S. citizens and non-U.S. nationals must have resided in the U.S. Territory for at least three consecutive years immediately preceding the start of Federal affiliation, subject to the stated memorandum exception.
Must have housekeeping and customer service experience.
Must be able to communicate effectively in English, orally and in writing.
Must have computer proficiency in automated systems.
Must be able to occasionally lift and carry objects weighing 50 pounds and, with assistance, objects weighing over 50 pounds.
Must be able to stand, bend, stoop, and reach for extended periods.
Education cannot be substituted for required experience.
Applicants must provide a REAL ID or an authorized combination of source identity documents to facilitate installation access.
Male applicants born after December 31, 1959, must be registered for Selective Service.
Must use direct deposit and satisfactorily complete an E-Verify employment verification check.

Nice To Haves

Practical knowledge and/or experience with rules and procedures in a DAFFH is preferred.
Working familiarity with routines and procedures followed in Fisher House or lodging facilities is preferred.
Ability to perform light maintenance and groundskeeping, such as painting, replacing light bulbs and AC filters, and repairing light furniture damage.
Practical knowledge and/or experience with hazardous chemicals, pest control, and bio-hazardous materials.

Responsibilities

Assist with answering phones and enter Fisher House registration forms electronically as needed.
Report incidents, injuries, and rule violations to management.
Generate and print housekeeping reports.
Assist volunteers with their tasks and provide orientation tours of facility areas.
Assist guests with check-in and check-out, demonstrate room amenities, respond to special requests, and provide information about facility policies and access.
Check on guest comfort and needs, report status changes or concerns to management, and elevate complaints to management.
Collect lost and found items for return or issuance to guests.
Check household and inventory items for damage; maintain inventory of linens, amenities, and cleaning materials.
Monitor and issue replacement items for guest rooms, and count linen items sent out for and returned from contracted cleaning.
Accept donations and distribute items appropriately.
Perform light housekeeping, including dusting, vacuuming, and taking out trash.
Conserve energy by turning off electronic items and devices when possible.
Perform minor maintenance and groundskeeping using hand and motorized tools; perform minor equipment repairs.
Assist management with quality checks of rooms and common areas; inspect for wear and tear and identify items needing replacement.
Replace items and update inventory records accordingly.
Control hazardous materials and pest-control chemical usage, MSDS binders, and required signage.
Initiate and submit maintenance work orders.
Follow safety and physical security regulations and standards; accompany contractors, emergency personnel, and other laborers in buildings as necessary to ensure guest safety.
Ensure the security of all buildings.
Operate government vehicles, as needed, to transport supplies or guests to and from medical treatment facilities.
Perform other related duties as assigned.