Operations Support Assistant

Therapy and Beyond•Flower Mound, TX

About The Position

Therapy & Beyond is seeking a proactive problem-solver with a passion for operational excellence to join their Home Office team as an Operations Support Assistant. This role serves as a pivotal partner in driving efficiency and success, acting as the central coordinator for business processes, the heartbeat for daily operations, and vital support to Senior Leadership. The ideal candidate thrives in a collaborative environment and enjoys making things run smoothly.

Requirements

A Bachelor’s degree in Business, Operations, or a related field preferred.
A track record of success in support within fast-paced, multi-site environments.
Agility and Adaptability: Ability to thrive in evolving landscapes, pivoting quickly to meet new challenges with a positive attitude.
Exceptional Communication: Outstanding verbal and written skills, representing leadership with empathy and clarity.
Customer-Centric Approach: Passion for internal service excellence and supporting stakeholders with a can-do spirit.
Tech-Savvy & Organized: Proficient in Google Workspace and naturally detail-oriented with a gift for managing multiple priorities.

Responsibilities

Serve as the go-to point of contact for inquiries and bridge gaps between departments to champion seamless operational flow.
Track key initiatives and provide regular, data-driven status updates to leadership to drive project success.
Maintain and evolve SOPs and process guides to ensure the company operates at its best.
Manage calendars and coordinate complex travel plans to elevate leadership efficiency.
Manage critical operational metrics, turning numbers into insights for management review to ensure data integrity.
Prepare and distribute regular reports and summaries on business activities, KPIs, and project statuses for management review.
Support financial tasks, including invoicing, expense reporting, and accurate data entry.
Provide high-level administrative support with the utmost confidentiality as a trusted partner to the COO and senior staff.
Curate professional communications, screening inquiries and drafting high-impact correspondence.
Organize key meetings, capture essential action items, and ensure momentum is maintained to facilitate productive collaborations.
Manage office functions, vendor partnerships, and resource procurement to cultivate a world-class work environment.